Empathy, in general, has an excellent reputation. But it leads us to make terrible decisions, according to Paul Bloom, psychology professor at Yale and author of Against Empathy: The Case for Rational
The way we work is changing. With rapidly developing technology and the Internet, people are not tied to physical location anymore. Combining work and travel allows people to explore the world while advancing
How do we get others to change their minds? That is the question many of us are asking in this polarizing social and political climate, where the gulf between some people’s beliefs appears almost insurmountable.
There is a lot of talk about emotion in the customer experience arena right now. A lot of it concerns the tracking, measuring and monitoring of customer emotions throughout their experience with a firm
I was recently honored to be one of the thought leaders interviewed for SAP’s “Insights on the Future of the Internet of Things” report. Along with the other technology leaders included in the study, believe
Learning about your customers has become a priority in business, informing everything from product development to marketing and customer service. It’s important that brands remain aware of the customer
The positive psychology movement is known for helping people improve their happiness, well-being, and productivity. This remarkable and practical book list will help you do just that. The "positive psychology"
Want to write like a pro? Stop trying to sound smart and give us some straight talk. Business writing is extremely powerful. The right words can drive business and your success plan. The right content
Dan is a senior financial analyst and, in his mind, he’s the best one on the team. But according to his boss, while it’s true that Dan’s financial skills are very good, his emotional intelligence is virtually
How to use stories to capture buyers' attention Once you understand how our brains react to storytelling, you'll wonder why you ever tried a different way of selling. Through his research, neuroeconomist