Alex Rojo

20 Flips | 3 Magazines | 8 Likes | 1 Following | 1 Follower | @arojoal | Keep up with Alex Rojo on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Alex Rojo”

The decisive role of Customer Experience Design in business success

Image source – Licensed image from www.shutterstock.com<p>There is a marked difference between customer experience and user experience. Customer …

Why Is Micromanagement So Infectious?

Part of the draw of self-managing organizations, like those we explore in our recent HBR article, is their promise to free us from the disease of micromanagement. But they’re not the only cure.<p>Before we get to what works, let’s consider what micromanaging really is and what puts you at risk of …

Management

Design Thinking Comes of Age

There’s a shift under way in large organizations, one that puts design much closer to the center of the enterprise. But the shift isn’t about aesthetics. It’s about applying the principles of design to the way people work.<p>This new approach is in large part a response to the increasing complexity of …

Design

Some Companies Are Banning Email and Getting More Done

We have a love-hate relationship with email. On one hand, we send over 108 billion email messages every day. On the other hand, most of us hate working our way through our inbox. Email takes up 23 percent of the average employee’s workday, and that average employee sends or receives 112 emails per …

University of California

Looking To Integrate Blockchain Into Your Business? Here's How

Companies in financial services, healthcare, energy and other industries are sprinting to begin adopting blockchain — the technology behind Bitcoin that promises to improve efficiency in numerous processes, plus create new business opportunities. But many are doing so simply because of fear of …

Blockchain

The Fourth Urban Revolution

New York City has been a Big Data pioneer for decades. In the early 1990s, the city launched the CompStat data-driven policing system, so that, in …

The smart bots are coming and this one is brilliant

Because the new model for interaction is conversation, bots can easily be launched from open protocols like SMS or email. I don’t need to find Amy in the app store, make space for it on my smartphone homescreen, or create a username and password. I give it access to my Google account, CC it on my …

Bots

Don’t buy a washing machine – just pay for each load with this gadget

Picture this: You wake up in the morning and turn your water purifier on. You pay for the amount of water purified, not for the purifier itself.<p>Not …

Washing Machines

Prediction: Every Business Will Be A Cloud Or Digital Platform Provider, Soon

Many call it the “Platform Economy:” rather than making and selling products and services and sending them over the wall to customers in serial fashion, customers become an intimate part of the entire process from inception to maintenance, wired in digitally.<p>Of course, it takes a platform to make …

The Internet Of Medical Things: Digitization Revolutionizes Respiratory Care Management

During this time of year, incidences of severe chronic obstructive pulmonary disease (COPD) escalate. Today there are 60 million people with moderate to severe COPD and an additional 235 million who live with asthma worldwide. The total direct costs associated with COPD were approximately $40 …

Digital Health

Aviation Convention 2015: Aviation industry needs to keep up with the increasing pace of digitization

Munich/Cologne, October 2, 2015• Roland Berger, the German Aerospace Center (DLR) and RWTH Aachen University host the Aviation Convention in Cologne …

Digital Transformation Requires Total Organizational Commitment

By now you’ve surely heard that moving forward, every company will be a software company, and that shift is happening now as companies large and small scramble to transform into digitally-driven organizations.<p>Wherever you turn, businesses are facing tremendous disruptive pressure. What’s …

Innovation

Your Late-Night Emails Are Hurting Your Team

Around 11 p.m. one night, you realize there’s a key step your team needs to take on a current project. So, you dash off an email to the team members while you’re thinking about it.<p>No time like the present, right?<p>Wrong. As a productivity trainer specializing in attention management, I’ve seen over …

Productivity

How Industrial Systems Are Turning into Digital Services

To some, ball bearings are boring, even though these small steel spheres are what keep everything from factory machines and wind turbines as well as cars, trucks, planes, and trains moving smoothly and safely. But to Sweden-based SKF Group — the leading company in the $76 billion global market for …

Internet of Things

Combining Virtual and Face-to-Face Work

Many companies feel they face a conundrum when it comes to determining remote work policies. Perhaps the most common misconception about adopting virtual work is that it is an all-or-nothing proposition, such that once we have networking tools in place, there is no need to come together — or …

Management

What Comes After Smart Products

Companies today are on a journey from digitization 1.0 to digitization 2.0. This means advancing from simply overlaying digital functionality on existing offerings to learning the customer context via connected products and services and adapting them to meet customer needs.<p>With digitization 1.0, …

Internet of Things

The Internet of Things Changes the Company-Customer Relationship

With the rise of the internet of things, our individual technology envelopes – our personal networks of smart, connected devices — are rapidly becoming more complicated as more and more devices from a growing profusion of vendors do ever more complex jobs. In fact, industry research indicates that …

Internet of Things

A New Approach for Managing Organizational Time

Companies have elaborate processes for allocating and investing capital. Yet, in contrast, in most organizations, time goes largely unmanaged. Companies are awash in e-communications and teleconferences. Meeting time has skyrocketed. Dysfunctional meeting behavior is on the rise. But formal …

Boosting Creativity Through Constraints

Conventional wisdom holds that the best way to boost a team’s creativity is to unshackle them from constraints. The less they have to worry about, the more open they’ll be with their ideas, the theory goes. Budget? Unlimited! Ideas from outside? Bring ’em on! Different business model? Consider it …

Google’s Dead-Simple Tool For Making UX Decisions: 2 Jars Of Marbles

When the Android team wants to decide whether a design decision is good or bad, they turn to the least techie of tricks.<p>Nothing is perfect. So even for the most successful platforms, design needs to continuously evolve. But beyond mere gut instinct or that ephemeral talent of taste, how can you …

UX Design