Antonio Mateo

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News Articles

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Phone 'Line Noise' As ID Management Technique

<b>Phone Call 'Line Noise' Could Expose Thieves</b> (Technology Review)<p>Just as people's voices betray hints of the region they originate from, so, it turns …

IVR in Call Center

Call Centers are actually original <b>IVR Software</b> users, in my opinion. Now a days, no call center can be thought of without a IVR software in place to …

Study Skills

Language Selection Option in IVR System

Recently, I have called up many IVR systems in India and found one common menu in all those IVRs, that is request for choosing IVR language!<p>People in …

Language Learning

Detecting Worldwide IVR Platform Installation Errors

Detecting Worldwide IVR Platform Installation Errors – How In-Country Live Quality Assurance Testing Identifies This Serious But Common …


Knowlarity: Providing Cloud Telephony Platform to India

In my recent Birding trip to Delhi, I had an opportunity to meet Mr. Ambarish Gupta, CEO of Knowlarity Communications Pvt., one of the leading cloud …


Virtual Numbers With IVR

<b>What is a virtual Number ?</b><p>Virtual Numbers can be defined as those telephone numbers which are not physically terminated on some telephony equipment …

Augmented Reality