Triangular Model of AI and Human Customer Support © Micah Solomon 2019 firstname.lastname@example.org At one vertex of the triangle is the customer. At the second vertex is the AI. At the third is the human
I am a Customer Experience Futurist, Author and Keynote Speaker. How does a company that has been around for more than 100 years still provide innovative and customer-focused service? For Nordstrom, it
Gartner’s Customer Experience Survey called CX “the new marketing battlefront.” The survey also revealed that 81% of marketers expect CX to be the main area of competition between businesses in 2019. an
Among the titans of athletic-wear retailers, Under Armour is considered the underdog. But recently the brand has seen success — it announced favorable earnings for its first quarter that defied expectations.
The rise of Marc Benioff, the bombastic Salesforce CEO who's buying up Time Magazine for $190 million
It seems like Salesforce CEO and founder Marc Benioff never leaves the spotlight. Between Salesforce's upcoming Dreamforce mega-conference in San Francisco, his philanthropy, and his willingness to take