The H Factor

By H Agent 002 | The human behaviours and interactions that drive every business. Collated by the-h-factor.com.au

Satya Nadella: The C In CEO Stands For Culture

In this exclusive excerpt from Satya Nadella’s book “Hit Refresh,” he reveals Microsoft’s mind-set for shifting from a know-it-all to a learn-it-all culture.<p><i>In this excerpt from</i> Hit Refresh: The Quest to Rediscover Microsoft’s Soul and Imagine a Better Future for Everyone<i>, Satya Nadella frankly</i> …

Leadership

Why Employees At Apple And Google Are More Productive

It’s a mix of organization, priorities, trust, and leadership.<p>Companies like Apple, Netflix, Google, and Dell are 40% more productive than the average company, according to research from the leadership consulting firm Bain & Company. You might think that it’s because these companies attract …

Human Resources

What “Facilitation” Really Means And Why It’s Key To The Future Of Work

Being a good facilitator isn’t the same as knowing how to manage people or run a meeting. It all comes down to understanding the tools–and structure–that help people collaborate.<p>What comes to mind when you hear the term “facilitator”? A task manager hogging airspace up at the front of the room? Or …

Management

What You Should Be Talking About, When You Choose To Talk About People

It can be awfully frustrating to learn that people you love and adore, are using their time to “talk about you” instead of to encourage, inspire, …

Sit

The Whistle (Still) Doesn’t Drive the Train.

I encountered a young woman with a staggering level of arrogance and bad manners a few years ago. My colleagues had sent in a proposal for some work …

Harvard Medical School

This Email From Elon Musk to Tesla Employees Describes What Great Communication Looks Like

A newly acquired email from Musk outlines a brilliant philosophy. But it's easier said than done.<p>Throughout the years, billionaire entrepreneur Elon Musk has demonstrated the art of masterful communication.<p>The following is a perfect example: It's a copy of a previously unpublished email Musk sent …

Leadership

Why Culture Doesn't Just Beat Strategy, It Must Be the Strategy

A strong culture that aligns with a specific vision and strategy is a winning combination. Here's why.<p>Culture - and its application to strategy and results - is now a core focus of great organizations that "get it." Volumes of research from global consulting firms coupled with my own experiences as …

Leadership

Why the Secret to Keeping Your Best Employees Is Treating Them Like Owners

Employees leave, it's part of the game. What are you learning from their exit?<p>It doesn't matter if you sell software or soft drinks, without dedicated employees, your company will not realize it's true potential. Your greatest resource walks out on two feet, everyday. And sometimes they don't come …

Employment

Why You Need to Start Having Deeper Conversations

Source: Impact Photography/Shutterstock<p>You and a coworker step into an elevator. As you descend in the tiny metal box, the silence between you grows …

Introverts

The Incredible Thing We Do During Conversations

When we take turns speaking, we chime in after a culturally universal short gap.<p>One of the greatest human skills becomes evident during conversations. It’s there, not in what we say but in what we don’t. It’s there in the pauses, the silences, the gaps between the end of my words and the start of …

Language

17 08 20 H Me Introduction

Google’s Secret Formula for Management? Doing the Basics Well

Google has opened its trove of management processes to one and all, for free. It might not feel that surprising — after all, Google has created plenty of free tools for the world to use, from internet search to email. Management tools may not seem that different. And it also follows Google’s many …

Management

15 Differences Between Amateurs and Professionals

Do you have what it takes to make it to the big leagues?<p>Every ambitious person asks him or herself the same question -- what will make me successful? What qualities, traits, or habits set those who achieve incredible things apart from those who merely dream about it?<p>Researchers and experts …

Inc. Magazine

The Atlantic

Conversations, as they tend to play out in person, are messy—full of pauses and interruptions and topic changes and assorted awkwardness. But the …

17 08 20 The H Factor Introduction

4 Ways To Build a Culture of Friendship--And Why It Matters

Employees do their best work when they are comfortable with the people around them.<p>Everyone enjoys having friends, or at least friendly faces, at work. They make for good lunchtime company and honest thought partners. As a leader, it's natural to be concerned that friends at work can cause …

Leadership

10 Inventions That Shaped The Workplace

From cubicles to comfy chairs, these innovations had a lasting impact on office life.<p>1. Otis Elevator, 1857<p>The Otis Elevator Company installed the first public version of its newfangled invention inside New York department store E.V. Haughwout, which helped convince people it was safe to use.<p><b>The</b> …

The Workplace

Execution Is a People Problem, Not a Strategy Problem

Photography by Joe Munroe<p>Paul,* the CEO of Maxreed, a global publishing company, was having trouble sleeping. Publishing is an industry that’s changing even faster than most other fast-changing industries, but Paul wasn’t awake worrying about his strategy. He had a solid plan that took advantage of …

Management

Leading Effectively When You Inherit a Mess

An executive I work with recently stepped into the biggest challenge of her career. Recruited from outside the organization, she faced multiple problems: The business was losing money, costs were bloated, customer loyalty was fading, and key talent was defecting. Her predecessor had made a failed …

Management

LinkedIn Is Testing A New Feature That Matches You With A Mentor

LinkedIn aims to tap the entire user community to make matches between mentees and leaders with less commitment than traditional mentorship relationships.<p>Here’s what we know: Mentorship can be a valuable stepping stone to career advancement both for the mentee and their mentor. Yet, many of us …

Leadership

Why Sweden Is Shifting To A 6-Hour Workday

Be more focused, have fewer meetings–and then go home early. It sounds like a dream, but it can work.<p>The eight-hour workday hasn’t changed much since Henry Ford first experimented with it for factory workers. Now, Americans work slightly longer–an average 8.7 hours–though more time goes into email, …

The Workplace

Why Leaders Should Rethink a Business Culture in Which Everyone Is Always 'Busy'

Think about your day-to-day interactions in the workplace: Specifically, how do you react to the question, "How are things going?" We bet that, more often than not, your response is, "I'm so busy" -- or words to that effect.<p>In fact, society has reached a point at which saying "I'm so busy!" is the …

The Workplace

What Happened When I Replied “Call Me” To Every Email I Got For A Week

After forcing himself to become more “phone-prone,” this CEO finds that empathy sometimes equals efficiency.<p>The sound of descending chimes. Funky MIDI elevator music. <i>Ughhhhhh–why is my phone ringing? Can’t they just text!?</i><p>Like many people, the phone is a tool of last resort. I’d rather text or …

Productivity

Why Are Our Workplaces Getting Ruder?

Incivility is costing us personally and professionally. So what can we do to deal with it?

Employment

High Performance Starts With Employee Engagement, But You Need More Than That

It's great to have everyone pulling in the same direction, but what if it's the wrong direction?<p>I write a lot of articles about employee engagement. Why it's important, what the benefits can be and how many companies can do much better given that on average only one in three employees are …

Employee Engagement

6 Ways Great Bosses Thank Their Employees

When their employees put in the hard work, here are some simple ways the best bosses show gratitude for a job well done.<p>Think about a great leader you genuinely respect, and chances are one of the things that boss does particularly well is thank his or her employees. You can too, since recognizing …

Leadership

Perfectly Wrong: Why Perfection Can Destroy Your Motivation

Perfection is elusive and fleeting, yet a coveted desire for many. There comes a time when striving for excellence results in obsession and anxiety …

Self-improvement

How Do You Keep Track of Who's Working? Bill Gate Memorized License Plates.

Destructive leadership behaviors are also valuable learning opportunities.<p>Once upon a time there was an organizational leader of a very prominent government agency who waited at the entrance every day to see who trickled in unshaven. Yes, I'm serious. In other words, he personally checked to see if …

Leadership

How to build a team that gets along and gets things done: Seven entrepreneurs weigh in

You’ve got growth under your belt and the next chapter in your company’s story is finding more staff to help speed things up. With a full contact …

Success