Seamless Retail

By Andrew L Murray | Interesting content around digital/physical retail.

How Amazon Could Reinvent the Brick-and-mortar Store Experience

Recent speculation that Amazon plans to open several new brick-and-mortar stores has sparked a debate about the online retailer’s future strategies.

Amazon

Ecommerce App Design Trends That Will Rule 2016

Every year brings with it new trends. Companies research what worked for them and what didn’t. Others research on how it affected revenues and …

Here’s How eBay Plans to Take On Amazon

EBay and its CEO, Devin Wenig, have a big task ahead for 2016: Proving to investors that the e-commerce site is still growing after its split from …

10 Customer Experience Trends for 2016

Separating your organization from the competition is no longer about price and features; rather, it’s about providing a high quality customer …

The Customer Experience in 2020

Think about all the new technologies in the last 5 years that changed the customer experience (CX). Now imagine the same thing over the next 5 years. …

Why Men Are Going to Brick-and-Mortar Stores in the Digital Age

Social shopping events, often with a bespoke touch, are drawing men into stores<p>By<p>Jacob Gallagher<p><b>ONCE UPON A TIME</b>, Kevin Wright hated shopping. Wandering around stores at the mall “felt like a waste of time,” he said. One would think that Mr. Wright, a 31-year-old investment banking associate, would …

Trends

The Year Of The Customer: 16 Customer Service And Experience (CX) Trends For 2016

What does the future of customer service and customer experience look like?<p>Before we can predict the future, we must understand a little about the past and a lot about the present. To see where we’re going, at least in the next year or two, just look at what’s been trending in the last twelve …

Customer Service

Beyond walls: How retailers can bring back the magic of shopping

Brick-and-mortar retail isn’t going away.<p>That seems obvious. Even as mobile continues to loom large and e-commerce in general grows—some 20% at the …

Self-checkout concept makes your phone the cash register

Even with modern self-checkout machines, every quick shopping trip comes to a screeching halt when it comes time to pay -- every single item needs to be scanned all at once, consecutively. This is why you have to wait in line at the grocery store, but it doesn't have to be that way: Diebold wants …

eCommerce

Stelios Haji-Ioannou opens easyFoodstore with 25p offer

EasyJet founder takes on supermarkets with discount grocery store in north-west London<p>The founder of easyJet has opened a discount food store that is selling everyday groceries for 25p each.<p>Sir Stelios Haji-Ioannou has launched easyFoodstore in an attempt to take advantage of the fast-growing …

Trends

The future of e-commerce: bricks and mortar

Amazon leads the way into the real world as online real estate – once heralded as the next frontier for retail – becomes crowded and expensive<p>Remember when the future of retail was online? Now it seems that online retailers have decided they can’t get by without bricks and mortar.<p>Amazon raised …

eCommerce

How Google And Instacart Are Hijacking The Grocery Business From Supermarkets

The average American grocery store is 46,000 square feet. The average Millennial resents having to drive to said grocery store, park their car, walk 50 feet to claim a cart, traipse all 46,000 of those square feet to collect their groceries, pile them into the cart, stand in line at the register, …

eCommerce

Amazon Has at Least 46 Million Prime Members Worldwide

... good for billions of dollars in revenue on membership fees alone.<p>Amazon rarely discloses important business performance details beyond what it has to. But over the past two years, it has disclosed some high-level information on the size of its Amazon Prime member base, the centerpiece of its …

Amazon

Asda opens seamless in-store possibilities

Dan BerthiaumeWalmart’s U.K. subsidiary Asda is expanding what customers can do with in-store pickup and return through its new service called …

eCommerce

Digital Display Ads to Overtake Search, Bringing a Reckoning for Google

Winter is coming for search.<p>As advertising keeps flooding over from television to digital screens, this year will mark a first: More online ad dollars will go to ads that aren’t for search results than to those that are.<p>That’s per eMarketer, which measures this sort of stuff. A Monday report claims …

Advertising

Askuity Lands $2 Million To Help More Companies Like Salvatore Ferragamo

Retail analytics provider <b>Askuity Inc.</b> has received $2 million in Series A funding from dunnhumby Ventures, as well as a group of angel investors.<p>With …

Sainsbury's deal with Argos would help online prowess

LONDON (Reuters) - Old-fashioned catalogs, pencils and paper order slips still line many Argos stores. But whether customers shop there, online or using white tablets in some revamped shops, they have access to one of the fastest delivery systems in Britain.<p>Goods not in stock can arrive within …

eCommerce

Kroger is going to become Amazon and Walmart's biggest threat

Kroger is in the ideal position to beat out other grocery chains in an area that is key to the future of the industry: online sales.<p>The chain was deemed the best-positioned retail company for online grocery gains in the US by Morgan Stanley in a recent ecommerce survey, beating out companies like …

eCommerce

Email Marketing on Flipboard

23 Amazing Online Marketing Tactics for Small Businesses With Low Budgets<p>If you’re reading this, I assume you’ve heard of the Internet.<p>Most people …

Amazon To Force Brands, Agencies To Rethink Advertising

Amazon is about to change how companies and agencies allocate global media budgets. That is a side effect of its move to build a different type of …

The Five Retailers That Matter

These five retailers are pushing the innovation envelope in both technology and strategy and are providing their customers with differentiated …

Best Buy

ShopAdvisor lets retailers target shoppers by location and interests

During a preholiday shopping trip to New York, Lisa Libretto received an enticing alert on her iPhone: an offer for a $25 discount on a Vince Camuto …

Buy online, pick up in store. Simple, right? Not this Christmas.

Retailers this holiday season have been aggressively trumpeting “click-and-collect” shopping, a relatively new hybrid of digital and old-school buying that allows time-starved customers to place an order online and pick it up within hours at a counter in a store.<p>But so far, many shoppers are …

eCommerce

Starbucks is 2015 Mobile Retailer of the Year

Starbucks continues to show its mobile prowessStarbucks’ leadership role in mobile retail is evident in stats such as that 20 percent of sales come …

Many unhappy returns: retailers brace for the flip side of online shopping

Winter isn’t just the busiest shopping season — it’s also the busiest period of the year for a less glamourous but critically important aspect of …

Meet Wish, the $3 Billion App That Could Be the Next Walmart

“We think we’re going to be the second or third trillion-dollar-a-year marketplace,” Wish's CEO says.<p>As the words poured out of Peter Szulczewski’s mouth, I thought <i>he must be pulling my leg</i>.<p>“We think we’re going to be the second or third trillion-dollar-a-year marketplace,” Szulczewski, the CEO of …

eCommerce

Instacart, the $2 Billion Grocery Delivery Startup, Lays Off 12 In-House Recruiters

The company won't be hiring as quickly in 2016 as it did in 2015.<p>Instacart’s crazy-growth days may be coming to an end.<p>The grocery delivery startup, which investors valued at $2 billion last year, laid off 12 in-house recruiters earlier this month, according to multiple sources. A spokeswoman …

Startups

The five trends that will shape how we shop in 2016

<i>Andrea Stairs is managing director of eBay Canada.</i><p>In 2015, it became evident that consumers' digital-era demands have quickly caught up with businesses that weren't prepared. It was also a year of progress for e-commerce and small businesses in Canada, as more companies made strategic investments …

eCommerce

User’s Safety in User Experience Design (P1)

Why should user experience designers and researchers think about safety and security of their users?<p>One of the key questions we often ask ourselves …