Social shopping events, often with a bespoke touch, are drawing men into stores ONCE UPON A TIME, Kevin Wright hated shopping. Wandering around stores at the mall “felt like a waste of time,” he said.
What does the future of customer service and customer experience look like? Before we can predict the future, we must understand a little about the past and a lot about the present. To see where we’re
As advertising keeps flooding over from television to digital screens, this year will mark a first: More online ad dollars will go to ads that aren’t for search results than to those that are. That’s eMarketer,
Retailers this holiday season have been aggressively trumpeting “click-and-collect” shopping, a relatively new hybrid of digital and old-school buying that allows time-starved customers to place an order
The company won't be hiring as quickly in 2016 as it did in 2015. The grocery delivery startup, which investors valued at $2 billion last year, laid off 12 in-house recruiters earlier this month, according
In 2015, it became evident that consumers' digital-era demands have quickly caught up with businesses that weren't prepared. It was also a year of progress for e-commerce and small businesses in Canada,