Social shopping events, often with a bespoke touch, are drawing men into stores ONCE UPON A TIME, Kevin Wright hated shopping. Wandering around stores at the mall “felt like a waste of time,” he said.
What does the future of customer service and customer experience look like? Before we can predict the future, we must understand a little about the past and a lot about the present. To see where we’re
Retailers this holiday season have been aggressively trumpeting “click-and-collect” shopping, a relatively new hybrid of digital and old-school buying that allows time-starved customers to place an order