Ariel Meter

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The Right Way to Fire Someone

You’ve decided it’s time to let the low performer on your team go. You’ve covered your bases in terms of documentation, and you’ve coordinated with HR. But now you have to have the dreaded conversation. What’s the best way to deliver the news? Who should be in the room with you? What do you say and …

How to Hire for Emotional Intelligence

We know from research (and common sense) that people who understand and manage their own and others’ emotions make better leaders. They are able to deal with stress, overcome obstacles, and inspire others to work toward collective goals. They manage conflict with less fallout and build stronger …

7 Things That Make Great Bosses Unforgettable

Once again, Google has topped Fortune magazine’s list of the 100 Best Companies to Work For. This marks Google’s second year in a row at the top of the list, and their sixth victory overall.<p>Most people assume that Google tops the list because of their great benefits and all of the fun and perks …

Self-improvement

The 7 Questions You Need To Ask Your Team Every Month

Companies that want to achieve continuous growth need to create a culture of continuous feedback.<p>The whole team should be working together to help …

20 Signs You're Emotionally Intelligent (And Why It Matters for Your Career)

Make Yourself Immune to Secondhand Stress

<i>HBR STAFF</i><p>Over the past decade, we have learned how our brains are hardwired for emotional contagion. Emotions spread via a wireless network of mirror neurons, which are tiny parts of the brain that allow us to empathize with others and understand what they’re feeling. When you see someone yawn, …

Stop Being Micromanaged

No one likes a boss who excessively scrutinizes work and constantly checks in. Not only is this micromanaging behavior annoying, it can stunt your professional growth. If you have a controlling boss, you don’t have to suffer. By assuaging a micromanager’s stress, you may be able to secure the …

How Successful People Overcome Toxic Bosses

Bad bosses contaminate the workplace. Some do so obliviously, while others smugly manipulate their employees, using them as instruments of their own success. Regardless of their methods, bad bosses cause irrevocable damage to their companies and employees by hindering performance and creating …

Emotional Intelligence

13 ways to perform better under pressure

Let’s get this out of the way right now: Nobody performs well under pressure. A lot of us <i>think</i> we do, but we don’t, or, at least, we don’t perform as …

Self-awareness

The Best Interview Questions to Ask if You Want the Truth About Company Culture

My favorite definition of culture comes from Terrence Deal and Allan Kennedy’s book <i>Corporate Cultures: The Rites and Rituals of Corporate Life</i>, in …

How to Give Feedback to Someone Who Gets Crazy Defensive

How do you handle giving unfavorable feedback to someone who will surely take it badly – and I mean <i>really</i> badly? Think: shouting, tears, defensiveness, accusations, personal attacks, revising history, twisting words — pick your nightmare.<p>Consider the case of Melissa, who was the team leader on a …

The tragedy behind Amazon’s toxic management fad

The ‘rank and yank’ philosophy Amazon uses to manage its own people has failed hundreds of companies, and tarnished hundreds of thousands of lives<p>Imagine working for a company where your annual performance review seems to happen every week. To assess performance, the company collects data on …

Jeff Bezos

How to Give Tough Feedback That Helps People Grow

Over the years, I’ve asked hundreds of executive students what skills they believe are essential for leaders. “The ability to give tough feedback” comes up frequently. But what exactly is “tough feedback”? The phrase connotes bad news, like when you have to tell a team member that they’ve screwed …

How to Work with People Who Aren’t Good at Working with People

Twenty five years after the term “emotional intelligence” was first introduced by academics, thousands of independent scientific studies have highlighted the importance of managing your own and others’ emotions in relation to career success, job performance, entrepreneurship, and leadership.<p>But …

Say "No" to These 10 Things to Increase Your Success

“The difference between successful people and really successful people is that really successful people say no to almost everything.” – <i>Warren …

Why effective managers act like military leaders

That doesn't necessarily entail ordering your reports to drop and give you 20 every time they're late. Instead, it means always putting your team's interests above your own.<p>So says management theorist Simon Sinek, who appeared on the TED stage explaining how leaders can create a company culture of …

Why Compassion Is a Better Managerial Tactic than Toughness

Stanford University neurosurgeon Dr. James Doty tells the story of performing surgery on a little boy’s brain tumor. In the middle of the procedure, the resident who is assisting him gets distracted and accidentally pierces a vein. With blood shedding everywhere, Doty is no longer able to see the …

What You Miss When You Take Notes on Your Laptop

HBR STAFF<p>Even in my relatively short foray into office life, I notice that few people bring a pen and notebook to meetings. I’ve been told that over the years, the spiral notebooks and pens once prevalent during weekly meetings have been replaced with laptops and slim, touch-screen tablets.<p>I …

You’re Already More Persuasive than You Think

It’s amazing the opportunities we miss because we doubt our own powers of persuasion.<p>Our bosses make shortsighted decisions, but we don’t suggest an alternative, figuring they wouldn’t listen anyway. Or we have an idea that would require a group effort, but we don’t try to sell our peers on it, …

Scientific Proof That Your Gut Is Best At Making Decisions

New research suggests that trusting your gut may be more valuable than parsing a pile of facts.<p>There are two over-arching kinds of decision making. One requires research and careful thought as to probable outcomes. The other simply goes with the gut.<p>It may make sense to stick with the latter in …

How To Turn Anger Into Creative Energy

Everyone gets angry now and then. Here’s how to put it to good use.<p>Most of us recognize that you have to fail on the road to success. We know learning from mistakes is what perseverance is all about. But if that’s true, then the emotions those setbacks unleash are also key ingredients in that …

What Anger Says About You

This story originally appeared on Personal Branding Blog<p>You would be surprised if you could ask your anger what it really means.<p>If anger were sitting next to you when you got cut off on the road, what would it say? If anger were on a conference call with you when you tried to cancel your cable …

7 Strategies to Succeed With That Demanding, Difficult Customer

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>One of the most challenging things to deal with in business is handling difficult customers who are never satisfied and who continue to change the game as the relationship progresses.<p>This type of crazy-making scenario can easily place a …

US Navy SEALs conquer fear using four simple steps

In stressful situations when our life is threatened, we have a very powerful mechanism of protection. It is an automated system within our brain that acts even before we are able to take conscious action.<p>This system has protected us during the millions of years of evolution from predators and …

Amygdala

The 15 Diseases of Leadership, According to Pope Francis

Pope Francis has made no secret of his intention to radically reform the administrative structures of the Catholic church, which he regards as insular, imperious, and bureaucratic. He understands that in a hyper-kinetic world, inward-looking and self-obsessed leaders are a liability.<p>Last year, just …

The Hard Data on Being a Nice Boss

There’s an age-old question out there: Is it better to be a “nice” leader to get your staff to like you? Or to be tough as nails to inspire respect and hard work? Despite the recent enthusiasm for wellness initiatives like mindfulness and meditation at the office, and despite the movement toward …

3 Valuable Insights Leaders Can Learn From Neuroscience

<i>The following is a guest piece by Jesse Newton and Josh Davis.</i><p>If you’re trying to instill organizational change in your company, then you face not …

The Odd Work-Break Ratio That's Great for Productivity

Everyone has <i>that</i> person in the office. You know, the one who always seems to get way more done than everybody else, but who never seems stressed or …