Al Golzari

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How major companies handle and botch public relations crises

Over the past several days, two major American companies found themselves facing public relations disasters.<p>A fatal engine failure aboard a Southwest (LUV) flight left the airline scrambling to ensure passengers that its planes are safe. And Starbucks (SBUX) was in the spotlight after two black men …

Wells Fargo

Experts say Tesla has repeated car industry mistakes from the 1980s | Ars Technica

GM spent billions on a mostly fruitless attempt to automate carmaking.<p>Production had been halted for much of last week in Tesla's car factory in …

Tesla

Flip phones are back: Less distracting and a lot cheaper than a smartphone

The flip phone is having a mini-resurgence as consumers seek less distraction. Call it a rejection of the smartphone with its bombardment of messaging and social media that sap your attention. Or maybe it’s just a return to the cell phone’s roots, when a phone was just a phone.<p>“This year’s hottest …

Mobile Technology

No one in her school would walk out with her. So her dad did

<b>(CNN) —</b> Delilah Matrese is only 10 but she's very passionate about current events.<p>She made climate change the topic of a class project and "Last Week Tonight" host John Oliver is her hero.<p>So when she heard that students from 2,500 schools across the country were preparing to walk out of their …

Gun Control

How to answer the “sell me this pen/pencil” question in a job interview

I’ve been on both sides of this question, both interviewing people and interviewing for sales jobs. It can be awkward. And as highlighted in <i>The Wolf</i> …

Employment

Silicon Valley’s scooter scourge is coming to an end

San Francisco is a city where companies frequently like to try out new ideas. Uber had its start here many years ago, as did success stories like Twitter and Airbnb. So it's no surprise that San Francisco happens to be one of many cities currently experiencing a new form of transportation: …

San Francisco

Beaten, tortured, sexually abused: An American ISIS widow looks for a way home

<b>Northern Syria (CNN) —</b> For Samantha Sally, a vacation was all it took to flip her quiet middle-American world of muscle cars, cotton candy and an Indiana packing company, into the horror of the ritual beatings, serial rape, torture and propaganda videos of ISIS's so-called Caliphate.<p>A holiday is …

Cotton Candy

Cadillac CEO Johan de Nysschen unexpectedly departs amid tumult at luxury brand

In what appears to be a very unexpected move, General Motors announced that Cadillac’s current president, Johan de Nysschen, is leaving, effective …

General Motors

In Best Buy deal, Amazon acknowledges you sometimes need to touch things to buy

BELLEVUE, Wash. – Amazon has built its brand as a digital marketplace, but it’s increasingly clear that it also needs a big physical presence to sell the devices that will further knit customers into the Amazon ecosystem.<p>A deal announced Wednesday that Best Buy will exclusively sell Amazon …

Televisions

3 Entrepreneur Character 'Flaws' That Are Actually Huge Assets

There is no one "right" personality for startup success.<p>When we think of successful entrepreneurs, a particular personality type often comes to mind -- determined, daring, charismatic. That image can cause those who do not at all resemble Sir Richard Branson to question whether they have what it …

Entrepreneurship

There’s No Good Alternative to Investing in R&D

Even companies that claim to have a long-term orientation worry about whether R&D is worth the investment. Sarah Williamson is the CEO of FCLTGlobal (formerly Focusing Capital on the Long Term), an organization cofounded in 2016 by BlackRock, CPPIB, Dow Chemical, McKinsey, and Tata Sons to …

Innovation

Nike’s New Flyprint Sneaker Is as Cool as It Is Extremely Confusing

A new 3D-printed upper looks awesome, but how it works is, um, still a mystery.<p>Nike is known for making cool sneakers that don't just look great—they actually push the whole footwear industry forward with them. In the 1980s, Nike Air set a new standard of comfort and performance; in 2012 Flyknit …

Shoes

In Cuba, the Castro era ends this week as Raúl steps down as ruler

Through the Space Age, the fall of the Berlin Wall and the Internet era, Cubans held one constant: A Castro ruled the nation.<p>That is about to change.<p>Raúl Castro, 86, is expected to step aside as Cuba’s president this week, ending the epochal run of two brothers who sent shock waves through …

Cuba

Pizza al fresco: Domino's will deliver to beaches, parks

1 / 2<p>FILE - This Oct. 21, 2016, file photo shows a slice of pepperoni pizza on a Domino's Pizza box in Derry, N.H. Fla. The pizza chain said Monday, …

Beaches

8 Keys to Coming Off as the Expert in Whatever You Sell

Solve their problem instead of simply selling them something.<p>Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>The most successful salespeople in the world don’t come across as salespeople at all. Instead, they carry themselves as experts in their industry who can solve key challenges …

Selling

GM cutting 1,500 jobs at Ohio plant amid falling demand for small cars

General Motors is cutting as many as 1,500 jobs at its massive Lordstown, Ohio, assembly plant, taking a factory that was working around the clock as recently as 2016 down to a single shift a day.<p>The problem is lack of demand for the Chevrolet Cruze, the small car that GM builds at the plant. Sales …

General Motors

The '90s Are Back And Bringing These Brands With Them

Teenagers' love for streetwear and the 1990s is only growing, and that means good news for a few apparel brands whose heydays happened before those …

Tommy Hilfiger

Michelin's Culture of Innovation

How the tire company's search for better mobility is achieved in the service of its iconic brand<p>Michelin is dedicated to cultivating a culture of innovation. Clearly, its goal of innovating better and faster so to maintain its lead over the competition and deliver solutions that are increasingly …

Innovation

This Entrepreneur's Online Reputation Was Destroyed. He Used His Experience Fixing It to Form a Multimillion-Dollar Company.

Here's Pete Kistler's story -- and tips for improving your own online presence.<p>Pete Kistler had never Googled himself. It was fall 2009, and the Syracuse University junior was sending out applications for software design jobs to offset about $20,000 in student loan debt. After a couple of weeks, …

Online

This Retailer Spent $30,000 on Its Employees--and Got $3 Million of Sales in Return

Gap stores conducted research that might turn industry labor practices upside down--while squashing 4 productivity killers along the way.<p>Everyone's looking for the keys to improved productivity and a way to dramatically improve performance. There are few industries more in need of such secrets than …

Employment

How American cars are really sold in China

Chinese President Xi Jinping's pledge to lower tariffs on US cars sounds like great news for American workers and companies.<p>In some respects, it is.<p>US auto exports to China have already been surging, despite the current 25% tariff. In 2017, the United States sent $10.5 billion of cars — new and …

China

Nine West files for bankruptcy

Nine West Holdings,which owns the Nine West and Anne Klein brands, has filed for bankruptcy.<p>Friday's chapter 11 filing shows that the company owes more than $1 billion.<p>Nine West said in a statement that it plans to sell Nine West and its Bandolino line to Authentic Brands Group. ABG owns Juicy …

Profit

Alcantara Can’t Keep up With Demand as More Vehicles use the Material

Growth in other sectors too, like iPhone covers and yachts<p>Take one look at the opulent interior of the Lexus LC 500, with Alcantara seats, headliner, and door panels. That’s just one model from one carmaker, but it reflects the growing popularity of the suede-like and versatile material. The …

Luxury Lifestyle

Want to Improve the Customer Experience? Try This Strategy That Has Nothing to Do With Customers at All

Sometimes, it's important to look internally first.<p>You probably know that a large part of innovation comes from understanding your customers' behaviors and needs and then designing new solutions for them. Sometimes, however, your most innovative ideas may have nothing to do with customers at all. …

Customer Experience

Trade war? Not so fast. Why stocks are rallying again

So much for that trade war, huh?<p>Stocks powered higher again on Thursday, sending the Dow up 240 points and extending a stunning comeback. On Wednesday, the Dow reversed a 510-point loss shortly after the open to finish higher by 230 points.<p>What happened? Experts said that investors seem to be less …

Stock Markets

How tariffs on China could make your life more expensive

TVs. Dishwashers. Printers.<p>Get ready: These are just some of the products that could get more expensive if the United States moves forward with proposed tariffs on $50 billion worth of Chinese products, and companies decide to pass the cost of the new taxes on to customers.<p>On Tuesday, the Trump …

Intellectual Property

Innovation Does Not Happen in Isolation

In “The Innovator’s Mindset,” I share the following eight characteristics:What is important to understand regarding these characteristics is that …

Teaching

Toddler Cane Giving Confidence To Children Who Cannot See Their World

<b>NEW YORK (CBSNewYork)</b> – For a visually impaired person, a cane is what gives them mobility and a measure of safety as they navigate the mostly unseen …

Parenting

Restaurant workers tell A-listers to shove it after call for higher wages

Sarah Jessica Parker, Reese Witherspoon, Natalie Portman and more than a dozen other A-listers were told to shove it by 500 restaurant workers in New …

Natalie Portman

Why Customer Experience Can't Be All Data Driven

Metrics shouldn't be your only guiding factor in shaping the customer experience. Consider the emotion behind the data.<p>Customer experience (CX) is reshaping the way brands do business. Having a customer-centric approach is no longer a buzzword, it's a linchpin to the success and longevity of …

Customer Experience