A.

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New Research: You’re Doing Customer Experience Innovation Wrong

“Innovation” has become a buzzword in the customer experience field.<p>In a recent Forrester survey of 100 customer experience professionals, nearly half of respondents said that their executive team’s strategy for customer experience is market differentiation. And an ambitious 13% said that they’ll …

Discover Your Personal Narrative

I recently had coffee with a senior partner at a large consulting firm. He’d just had a “milestone birthday” and now hoped to shift into roles that felt more meaningful to him — speaking, writing, teaching, and becoming a thought leader. He had great contacts; newspaper columns and teaching …

The Most Effective Ways to Make It Right When You Screw Up

After promising your boss you would complete an important assignment on time, you realize you’re behind and it’s going to be late. You unintentionally leave a colleague out of the loop on a joint project, causing him or her to feel frustrated and a bit betrayed. On the subway, you aren’t paying …

Awe-Inspiring Photos of Earth's Oldest Living Trees

In a protected area high in the White Mountains in eastern California, 15 miles east of Bishop, you'll find the oldest living trees in the world. The gnarled beauties, called the Great Basin Bristlecone Pine, are believed to be 1,000 to around 4,800 years old. Can you imagine the amount of history …

Forests

The clearest lake in the world – in pictures

http://www.theguardian.com/environment/gallery/2013/jun/12/clearest-lake-in-the-world-in-pictures<p>720<p>The visibility of distilled water is about 80 …

An amazing sand sculpture

Work Smarter with LinkedIn

Publication Date: <b>June 25, 2013</b><p>If you think LinkedIn is just for job hunting, you're missing out on the many ways you can take advantage of this social network to build the professional relationships you need to advance in your career. LinkedIn can help you initiate, strengthen, and use the very …

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