anil das

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How an American Express Executive Drives Growth

<b>As group president of enterprise growth at American Express, Dan Schulman is trying to expand the brand to serve non-affluent customers who he says are paying too much for existing financial services. Prior to joining American Express in 2010, Schulman was CEO of Virgin Mobile and Priceline.</b> …

Strengthen Your Strategic Thinking Muscles

Have you been told that you need to be more strategic? Whether through 360 feedback or after a failed promotion attempt, being told that you aren’t strategic enough really stings. Worse is when you try to clarify what “more strategic” would look like and get few tangible suggestions.<p>Being more …

A Little Meditating Helps You Make Better Business Decisions

Research participants who had spent just 15 minutes in “mindfulness” meditation, focusing on their breathing, were <b>77% more likely</b> than others to resist what’s known as the “sunk-cost bias,” the tendency to stick with a less-than-optimal strategy merely because a lot of money has been sunk into it, …

If You’ve Just Taken Over a Team, Quickly Let Underperformers Go

The best way for a manager to be successful is to build a top-notch team. But when most managers take on new positions, they hesitate to act quickly in replacing poor performing incumbents. Months later, when reflecting on what they could have done differently, almost all of these managers say that …

If You’re Not Helping People Develop, You’re Not Management Material

Skilled managers have never been more critical to the success of firms than they are today. Not because employees can’t function without direction, but because managers play a vital role in talent management. Gone are the comprehensive career management systems and expectations of long-term …

What People Really Care About When They Meet You: Are You a Good Person?

When people meet you, their impressions are formed more by their perceptions of your moral character than by your personal warmth (or lack thereof), suggests research by Geoffrey P. Goodwin, Jared Piazza, and Paul Rozin of the University of Pennsylvania. For example, in one study, research …

Mindful Culture through Simple Exercises

When we started our first restaurant in 2004, our goal was to create a place where people wanted to not just eat but also to work. Just like Southwest Airlines or Starbucks, we recognized that a happy staff means happy customers and a more productive, profitable business. But what would this …