Alan Cheslow

115 Added | 2 Magazines | 120 Likes | 3 Following | 154 Followers | @acheslow | http://www.linkedin.com/in/acheslow

Using Apple CarPlay: The Good, The Bad, The Ugly

For years we've been asking why our cars' infotainment systems can't just operate like our smartphones. After what feels like eons, that day has …

Chevrolet Camaro

Global Telematics Market Expected to Grow at 28.5% CAGR During 2016 - 2022: P&S Market Research

NEW YORK, February 17, 2016 /PRNewswire/ --<p>The global telematics market is expected to grow from an estimated $26,314.4 million in 2015, and reach …

Verizon's Hum connected car gadget is now a teen driver's worst nightmare

Hum, the aftermarket connected car add-on from Verizon, is about to get a little less friendly to the younger drivers in the household. An update rolling out later this month will enable geofencing and speed alert features, which are exactly what they sound like: a car's owner will be able to get …

Handsfree

Disruptive trends that will transform the auto industry

Technology-driven trends will revolutionize how industry players respond to changing consumer behavior, develop partnerships, and drive …

IBM goes all in on blockchain, offers cloud-based service

IBM is betting big on blockchain secure-records technology taking off beyond its traditional use in bitcoin and other financial transactions. The …

Blockchain

Why the Hype Around Autonomous Cars is (Slightly) Premature

Autonomous cars are coming, but they might not be here as fast as you'd like.<p>Much of the talk surrounding autonomous vehicles make it sound like …

This pair of Harvard grads have a way to turn your old ride into a fully connected car

Cars have their own Wi-Fi hotspots and Bluetooth built-in. Apple CarPlay and Android Auto are proliferating the automotive landscape from Chevrolet to Ferrari.<p>The idea is so common now, we almost take it for granted. Like, of <i>course</i> you can stream movies and work remotely from the passenger seat.<p>But …

Car Tech
Internet of Things
Carsharing

Nuance taps HERE maps to bolster connected car platform

The partnership will combine HERE's mapping knowhow and point-of-interest data with Nuance's artificial intelligence and voice recognition technology.<p>…

Big data shaping big car companies | Toronto Star

In his show-opening address at the recent 2016 CES (formerly the Consumer Electronics show) in Las Vegas, Ford CEO Mark Fields said that his company …

Big Data

UK to test self-driving cars on 41 mile 'connected corridor'

The UK government has dipped into the public purse once again to help finance a handful of autonomous car projects. One of the more interesting proposals is a 41 mile "connected corridor" that will test a number of self-driving car technologies. Specifically, engineers want to look at different …

Toyota joins with Ford to adopt SmartDeviceLink open source in-vehicle app

Toyota has announced its next-generation connected vehicle plans at CES 2016 in Las Vegas. At the heart of that framework will be a Data …

Las Vegas

100 Customer Service Statistics You Need to Know

An impressive amount of research has been conducted on customer service trends, but it can take a while to scan through white papers and infographics …

Customer Experience

SXSW 2015: 'Stop The Robots' Protesters March To Stop Skynet Before It's Too Late

AUSTIN, Texas -- In Arnold Schwarzenegger's Terminator movies a fictional company called Skynet creates a legion of self-aware machines that wage …

Artificial-Intelligence Startup MetaMind’s Bright Idea: Give Its Software Away

MetaMind customizes its deep-learning software for businesses that want to learn faster

Research: Most smart home device owners willing to pay for tech support

The Internet of Things and connected consumer electronics devices are morphing the technical needs of consumers, according to a recent report.<p>Park …

Avaya and Google Collaborate on Contact Center

Avaya recently announced it is working with Google on innovative contact center solutions for businesses. The collaboration combines Avaya’s …

Why I’m not expecting Hal 9000 to come out of a corporate innovation lab

“I’m sorry, Dave. I’m afraid I can’t do that.”<p>This famous quote from “2001: A Space Odyssey” helped make the idea of a sentient computer a real thing in the minds of people other than computer scientists and science fiction writers. Of course, we’d probably all prefer a more benevolent version …

Using Social Media For Research Tempting But Fraught With Flaws: Researchers

Social media may provide a fast and cheap way for human behavior analysts to gather data, but researchers at McGill University in Montreal and …

A New Business Strategy: Treating Employees Well

While some companies squeeze staff to make more money, a growing number are testing the theory that they can have both profits and happy workers.<p>NORWICH, VT—Call centers are not, typically, very happy places—especially around the holidays. Workers have quotas to make, and often sit in bleak …

Social Listening Heads Inside the Contact Center

<b>March 12-15 | Orlando, FL</b><p><i>February 9, 2018</i><p>Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and …

Verint Systems Emerging As Data Analytics Player

10/30/2014<p>Related news<p>2/21/2018 Nice saw an improvement in its IBD SmartSelect Composite Rating Wednesday, from 94 to 96.<p>2/21/2018 Nice saw an …

Analytics

Lowe's OSHbot Innovates Customer Care

Lowe’s, the super-sized giant home improvement chain, is changing the way people shop.<p>Lowe’s Innovation Lab and Fellow Robots have produced OSHbot, a …

78% Customers Will Pay Premium For Good Customer Service [Survey]

What do you think affects a <b>customer’s buying decisions</b> most in today’s era?<p>If you thought that the vendor offering goods for the lowest price would …

Next IT Launches Alme Health Coach, an Intelligent Product for Chronic Disease Management

With Alme Health Coach, we’re fundamentally changing the way chronic diseases are managed in order to make the largest overall impact on population …

Beyond Siri, Google Now and Cortana: The Future of Virtual Assistants

<i>Dr Chris Brauer is a Senior Lecturer and Director of the MSc Management of Innovation programme and the Centre for Creative and Social Technologies (CAST) in the Institute of Management Studies (IMS) at Goldsmiths, University of London.</i><p>Our inner voice, or the internal dialog we have with ourselves, …

Almost human: Xerox brings higher level of AI to its virtual customer support agents

Online customer support agents aren’t always human these days, and that’s generally frustrating for customers. But Xerox’s WDS division is announcing a customer support technology today with what it says is a higher level of artificial intelligence.<p>The WDS Virtual Agent taps into intelligence …