abravoc

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All Boards Need a Technology Expert

<i>Jennifer Maravillas FOR HBR</i><p>A few months ago I decided to look into the professional experience of non-executive directors at the major banks listed in Britain. Like almost every other major industry today, banking relies on hugely complex, enormously expensive technology. So I was curious as to …

Dani García, el método prueba-error empresarial

El chef marbellí preside un grupo cuya sede central suma dos estrellas. Leer

Why startups should shift to the cloud

Over the past few years cloud computing has become one of the most influential and most hyped IT Technologies for small business, governments, and the normal consumer. Just ask Forrester analyst Jeffrey Hammond, who notes that “hype” is in the eye of the beholder. Or, rather, the mouth of the …

Small Business

Adweek – Breaking News in Advertising, Media and Technology

Aprenda a crear estrategias IT de nueva generación

<b>Para empezar solo necesita de un framework o marco de trabajo o referencia para guiar a los gestores IT en la elaboración de un plan estratégico IT</b> …

Financial Case for Moving to the Cloud

Many organizations are slow to adopt cloud computing due to confusion around the financial impact of its implementation and management.<p>“Despite the …

BPM principles in the age of the digitized customer experience

PA Consulting Group<p>Follow:<p>The digital revolution has changed how products and services are created, delivered and serviced. And there's …

Qué es el "talento disruptivo" y por qué está de moda en el mundo del trabajo

Son comúnmente calificados de empleados "difíciles". Sus jefes no saben cómo manejarlos y sus compañeros se sienten incómodos ante su presencia.<p>Sin embargo, son aquellos que -gracias a sus <b>mentes voladoras</b>, sus ideas que <b>rompen reglas</b> y su <b>tenacidad</b>- pueden convertir a una compañía en una fuerza …

Omnichannel content strategy

Omnichannel content strategy bridges the gap between user needs and business goals. That raises a few critical questions. What is your organization’s …

Do you really want a journey map? Or is a customer experience map better?

At Heart of the Customer we focus almost exclusively on journey mapping. So when a new customer calls, it often surprises them when we ask them …

How Mature Is Your Digital Customer Experience Strategy?

The digital customer reality is upon us. eMarketer predicts that by 2017, more than one-third of all people around the globe will be smartphone …

Home

Interim professionals<p>CRVUX for the farmer, design organisation for CRV<p>Service designer Jesse GrimesHis work on customer journeys at Rabobank<p>INGTop …

Big Data and the Future of Business - MIT Technology Review

The basis of commercial enterprise is information. That hasn’t changed in thousands of years.<p>However, those who feel that today’s big data is just a …

Big Data

Digital Government Is The New Social Network

Recently, New York and Chicago, each a leader in two important municipal reforms — the open data movement and centralized (311) call centers — released requests asking the private sector to help them build a platform more akin to Facebook than 311 as we know it.<p>For a century, city hall reformers …

eGovernment

How to Write a Great Business Plan: Key Concepts

The first in a comprehensive series to help you craft the perfect business plan for your startup.<p>Some entrepreneurs succeed without a business plan. With great timing, solid business skills, entrepreneurial drive, and a little luck, some founders build thriving businesses without ever creating even …

Defining Strategy, Implementation, and Execution

It is striking how much confusion there is between strategy, implementation, and execution. Is “strategy” a matter of making choices about where we want to go, where we play and how we win, of setting goals and actions, about how we create and capture economic value over time? Does it include …

What Do KPIs and Fishing Have in Common?

As long as there have been fish, human beings have been fishing. Initially our efforts were probably pretty basic consisting of a net, a line and a …

Shipbuilding

Instalar Mi Ambiente De Automatización En Eclipse

Siguiendo los pasos a continuación, podrás lograr instalar el ambiente de automatización en el IDE Eclipse, así como crear un caso de prueba y …

4 Ways To Improve Customer Experience Using Data

<i>Sara Vera is a data scientist at</i> <i>Insightly</i><i>, a CRM and project management tool.</i><p>In marketing, data is power. Surveys of marketers across industries suggest that brands of all shapes and sizes have hopped on the big data bandwagon. The Direct Marketing Association found that 84 percent of respondents …

Competing on Customer Experience

I recently got to meet with a very enlightened insurance company which was actively turning their SWOTT analysis (with the second T being trends) …

Four ways to re-set the customer journey

Consumers will start their engagement with a brand online and through a search engine. However, rarely will they scroll past the first page, so …

Contact Center Modernization and The Cost of Doing Nothing

You see it, you like it, you buy it. Well, actually, if you’re like most of us, you see it, you like it, read reviews — and then take a look at the …

Insightly: 4 Tips to Get the Most from New Business Software

Posted by Tony Roma on Mar 25, 2015 in Advertorial, blog | 0 comments<p>When you start using new business software, it’s important to do everything you …

emc

[widget id="text-55"]<p>EMC está acudiendo a su “federación” de compañías para ayudar a los clientes a construir lagos de datos usando el almacenamiento …

Miel de Mangos!! Por dicha en Costa Rica la temporada de manguitos nos dura bastante y encontramos variedad. Verdes con limón y sal, maduros como fruta fresca, en fresco y así en miel, una receta que hoy nos convida Roxy Quesada, que además del mango le añade ciruelas y brotan unos aromas con los que sueñas! Mire que nada más ocupa unos 15 mangos maduros sin cáscara, 10 Ciruelas de paquete partidas a la mitad, 1tapa de dulce en pedazos, canela, Clavo de Olor al gusto, ralladura de limón y toronja y unas hojas tiernas de naranja. Ahí si tiene un tiempito hace un fogón afuera. Mire que no cuesta tanto poner un par de blocks o ladrillos y poner arder unas ramitas. Sino, lo hace en la cocina. En una olla coloca los trozos de dulce con un poquito a de agua, no mucha, cuando este totalmente desecho añade la canela, el clavo de olor, las ralladuras y deja a que se mezclen los sabores. Ya seguido se agregan los manguitos y las ciruelas y se deja por 30 minutos a que se concentren los sabores. Se deja enfriar para que la disfrute. Vea que si se decide usar mangos de los "mechudos" con eso se va a entretener un buen rato. Más tarde si quiere lo acompaña con helados o si la vecina le manda un poquito de arroz con leche, pues le arrima también y verá que rico se siente!

10 Habits That Will Make You Happy Today (Even If Life Isn't Going Your Way)

In 2010, after losing my job and being unable to find another one for close to a year, I fell into a deep depression. During this time I read dozens …

Multichannel is Dead! So What Happened?

As a professional services consultant working with companies everyday, I am seeing a revolution taking place in customer service right before my …