If I asked, "Which luxury-car company most recently extinguished a big engine-fire problem?" you would probably say Tesla. You would be wrong. Last month, Porsche reportedly issued a recall for all 785
Secrets and insecurities. We all have them. Yet most of us only discuss them with a trusted confidant like a best friend or spouse, or behind a veil of anonymity such as in a blog post, comment, or discussion
Talking with employees about their compensation can be difficult--the sentiment that you are summing up their entire value with a dollar figure can be hard to avoid. But you're hardly alone in your struggles.
To retain high-potential employees, the conventional wisdom is deceptively simple: Identify, develop, and nurture them. By paying special attention to the very best people, they will stay with the firm
The iPad edition of Microsoft Office has been a long-time coming. This was, it now seems clear, no accident: Microsoft wanted to attempt to boost sales of its ill-fated Surface tablet by pointing to the
Regardless of the size of your company, LinkedIn can be an excellent way to find new customers, according to Michael Pedone of SalesBuzz.com. Here's his step-by-step method: 1. Conduct appropriately targeted
I recently had a long conversation with Peter Handal, the CEO of Dale Carnegie Training, on the subject of giving great presentations. I've read (and written) plenty of posts on this topic, but Handal
The best perk of working remotely just might be the peace of mind it brings. The ability to skip the stressful morning commute, roll out of bed, and jump onto the computer can make you feel infinitely
"Do you have sales-call reluctance?" Connie Kadansky asks me point-blank. "Um..." I trail off. She's a sales coach at Sales Call Reluctance with 20 years' experience. I'm supposed to be interviewing her.
Remember the Karpman Drama Triangle from psychology or management courses? I find that it's still one of the most useful tools to help people quickly identify the unhealthy interactions on a team. The
Regardless of what you're selling and whom you're selling it to, there is one thing that your customers want more than anything else: They want your product to be easy. There are three aspects to this:
The longer employees stay with your company, the less engaged they become. Engagement levels also drop the lower you go on a company's hierarchy, according to a recent survey by Bain & Company, which responses
The awkward silences. The false-starts. The odd background noise. If you have a remote team, you know the symtoms of a terrible conference call. Seth Godin recently wrote a post on how to fix these often
From the decline of Facebook use among teens to Twitter's IPO, if there is one thing we know for sure about social media, it's that few trends hold on for long — so marketers need to stay on their toes.
Samsung is gaining fast on Apple in terms of brand affection – but we seem reluctant to admit it. In Interbrand’s 2013 brand index, a benchmark measure of brand value, Apple came out on top, ending a year
I love Jean. She's a salesperson extraordinaire employed by one of my great clients. Every call or email from her is a double shot of espresso to my spirit. We all have a Jean in our lives--the opposite
While it's really hard to immediately win over a crowd, it's really easy for a speaker to lose the room within the first few minutes of a presentation. To make sure you don't lose your audience, here's
Last week, I canceled my cable service (well, I initiated the process of canceling it--that's a whole different story). Why? Because I happened to purchase a new TV, and the remote has two big, colorful
I've talked with Inc. before about the power of listening in social media. But the truth is, listening isn't just for social media. If there's one skill that we all can get better at, to become better
Either tell your employees how you appreciate them or fire them. Strange? Not at all. Your employees deserve to know that you appreciate their hard work. And if you don't appreciate their hard work, then
I have been a proponent of the importance of leaders developing strengths as a means to improve toward excellence. After all, the best leaders are characterized by the presence of strengths, not the absence
If you get nervous, or even anxious, before a big speech or presentation, you need to remember two things: First, you're not alone. Many great leaders in history have experienced the same condition. Second,
Ever feel as if, in the quest to get everything done, you're not quite doing enough? For example, you've heard on various occasions (including once or twice from us) how important it is to keep in touch
The "Sales Source" blog had a great year in 2013, reaching more readers than ever before. Here are the columns that you, the readers, liked the most last year: 17 Ways to Be Happier at Work--It's not to