Yuki Fu

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Tech Investments on Rise as Restaurants Seek to Improve Customer Engagement & Efficiency

The National Restaurant Association (NRA) is predicting continued growth for the restaurant industry in 2015, estimating that sales will reach more …

5 Ways CRM Systems Improve Food Service Distribution

Foodservice is a broad category in the distribution industry. Thousands of small and midsized foodservice distributors stay in business through …

Marketing technology is eating the customer journey

Marketing has evolved. Today’s marketers own more customer data and touchpoints than ever before, and more than any other department.<p>New digital channels and devices — including search, social media, and mobile — have empowered consumers and complicated the customer journey. On each of these, …

Hitachi Releases CRM 2015 for Investment Banks & Financial Advisory

<b>New solution to launch during Microsoft Convergence highlights new modules and integration capabilities</b><p>Irvine, California – March 17, 2015 – Hitachi …

SalesTech tools for Wealth Management

CRM and Marketing Automation technology is horizontal rather than vertical. It is not Fintech specific. However, Banking Finance Securities Insurance …

How to dance the innovation step with CRM suppliers

For all other activities, the competitive organisation should try to find a partner or supplier that specialises in the area and can probably do the …

United Airlines adds passport scanning to its mobile app

United Airlines customers checking in for international flights now can scan their passports via their iOS and Android mobile devices. United says it is the first U.S. airline to add that option.<p>Customers will be able to access the passport-scanning feature when checking in via United's mobile app …

Pepperdine University: Incorporating Enrollment Management into Lifecycle CRM Strategy

When the Dean of Admission and Enrollment Management at one of Pepperdine‘s five schools approached the CIO about looking for a new CRM system, he …

Travel industry switches on to virtual reality

If your idea of a holiday is spending 10 minutes in an octagonal box with a pair of blacked-out glasses on, a Marriott hotel could be your ideal destination.<p>Last month the global chain launched a new toy to tempt guests: an immersive 4-D virtual reality travel experience in which participants don a …

Hotel Tonight: Why Mobile-Only is the Future for the Travel Industry [VIDEO]

<b>As the travel industry continues to evolve, Hotel Tonight is leading the move to mobile.</b><p>The travel industry has changed hugely in the last ten years …

E-Mail Marketing in the Travel Industry: Inbox Strategies

Today we are launching the latest report in our <b>Skift Trends Reports</b> service, <b>Inbox Strategies: The State of E-mail Marketing in the Travel …

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Membership-based delivery services are beginning to disrupt the $600 billion-a-year grocery industry

But a new wave of promising delivery startups are relying on a tried-and-true model to disrupt groceries: membership.<p>Membership grocery services help secure consumers as repeat customers and allow companies to lower individual shipping fees on every order. Shipping fees are typically a big barrier …

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Case Study - ABnote launches TransPromo platform for brazilian bank Bradesco<p>The American Banknote (ABnote) is one of the world's leading secure …

360 View on Twitter: "Register today for our webinar on April 15. General benefits of a #CRM in your bank or credit union. http://t.co/730IBvzkf9 @KeithTwisdale"

Add this Tweet to your website by copying the code below. Learn more<p>Add this video to your website by copying the code below. Learn more

Battlefield 4 kit customization, Field Upgrade system detailed

DICE shared more information on <i>Battlefield 4</i>'s Field Upgrade system and how the developer aims to increase kit customization for multiplayer in a new post on the the Battlefield blog.<p>The Field Upgrade system will offer players four new upgrade careers for each of the four playable kits — Assault, …

Android customization - create a custom weather warning system with Zooper Widget

Over the last few weeks our Android customization series has provided some great ideas and tricks to manage and reduce power consumption. We would like to take a little break from battery life tools this week to focus on the weather.<p>With it being that time of year for us northerners, leaves are …

Salesforce & U2: 2-Year Tour Sponsorship Commitment Includes A Fan Experience App

U2 fans should start getting used to the Salesforce logo for the next two years, as the band's partnership with the data management company is set to …

Apple Watch and a new kind of "systems integration" for CEM

In a recent piece on his Asymco blog, Horace Dediu tackles the question of how to predict what category Apple might enter next. (Specifically, …

The Apple Watch, the revamped Apple Store and you: customer service tips from the world’s most valuable brand

In the name of science, dedicated solely to your education and edification, I willingly sent myself back in time. Flung through history’s aching jaw, …

Web Self-Service Surpasses Phone in Customer Service Channel Preference, Forrester Finds

The phone has long been the preferred route for customers seeking support, but in 2014, Web self-service dethroned the channel from its top position. …

ONLY CLICK THIS BUTTON IF YOU KNOW EXACTLY WHAT YOU ARE DOING

A Journey Into The Center Of The World… Of Student Information Systems<p>In June of 2000, I left the classroom to join what seemed at the time to be a …