William Lock

1,752 Added | 6 Magazines | 21 Likes | 50 Following | 158 Followers | @William_Lock | London City Banker

Jeff Bezos Absolutely Killed It With this Brilliant Customer Support Hack

A customer support executive learns the hard way that it's a hugely dumb idea to shovel BS on the big guy.<p>I don't know about you, but I dread calling customer service, regardless of the company I'm calling.<p>Most of the time, I end up on hold for what seems like forever, listening to music that's …

Customer Service

A photographer's before-and-after pictures reveal the truth about those 'perfect' Instagram photos

Photographer Gilmar Silva works hard to get the perfect shot, but snapping the photos is only the beginning.<p>With some clever angles and Photoshop magic, he's able to transform dull locations into stunning settings that make for some incredible images.<p>He contrasts how the location of a photoshoot …


These Are the Prettiest Places on Earth to Feed Your Wanderlust

It's normal to overlook the simple pleasures in life when we feel stuck in a place or routine that doesn't fulfill us. But ironically, those are also …

17 Home Libraries That Will Make You Want To Pick Up A Book ASAP

You know what they say, reading is fundamental.

Romantic retreats: 20 of the world's most seductive places to stay

I have long believed the best and most cost effective form of relationship maintenance has nothing to do with the therapist’s waiting room. No, it involves a very different form of close scrutiny in an enclosed space. I am talking, of course, about the exquisitely remedial benefits of a couple of …

Pictures of the Week 12.28.17

United Kingdom

Why digital transformation demands mastery over data

Digital transformation is becoming a matter of do-or-die for businesses in every conceivable industry, as employees and customers alike demand slick, …

Big Data

Tiger Woods posts video of him hitting driver -- and something looks awfully familiar

It remains to be seen how far Tiger Woods will take his latest comeback, but at the very least, the 14-time major champ seems intent on keeping us in the loop as he works his way toward returning to competitive golf. On Sunday, Woods provided another video of his progression, this time showing off …


30 magnificent properties, from picture-perfect cottages to converted windmills

Our regular look at the houses which have come to the market via Country Life in the last week or so takes a palatial neo-classical home in London, …

Wesley Bryan proves PGA Tour players can hustle, playing final round at the BMW in an hour and 28 minutes

PGA Tour players have gotten a bad rap for playing slow . . . and most of the time it's warranted. It's not uncommon for a final round of a tour event to push five-and-a-half hours. But hey, if it's a three-ball and there are millions on the line, wouldn't you take your time?<p>On Sunday, Wesley Bryan …


I retired a millionaire at 43 — here are 6 of my favorite spending and saving hacks that helped me get there

Life is good in retirement. I'm thrilled to have a net worth of $1,900,000 which enables me to live my life on my own terms. Instead of answering to Mr. Bossman, I wake up and do whatever I want.<p>On some days, I'll ride 40 miles into the mountains. On others, I'll spend hours at the library. Money …

Personal Finance

Justin Thomas and Jordan Spieth enjoy their friendship, but it's their rivalry that's pushing them to get better

NORTON, Mass. — Rivals have a way of pushing one another, bringing out the best in the other. It’s human nature.<p>By the game’s nature, though, golf doesn’t typically lend itself to many rivalries, making the rare exceptions all the more memorable. Snead, Nelson and Hogan. Palmer, Nicklaus and …


Dustin Johnson and Jordan Spieth, together again, with a similar result

NORTON, Mass. — So much for Jordan Spieth vs. Dustin Johnson, Part II. At least on Friday, anyway.<p>Five days after dueling in a playoff in the first event of the FedEx Cup Playoffs, the two were grouped together, along with Justin Thomas, for the opening round of the Dell Technologies Championship …


There’s a disaster much worse than Texas. But no one talks about it

In this story America is not the victim. Along with Britain, it is on the side of the perpetrator – helping to cause the world’s worst humanitarian crisis<p>A quick quiz. No Googling, no conferring, but off the top of your head: what is currently the world’s worst humanitarian disaster? If you …

Middle East

Tiger Woods posts video of short game practice after being cleared by doctors

Tiger Woods has made plenty of headlines this summer, and few of them have been positive. But recently, there have been signs that the 14-time major champ is in much better shape than the night he was arrested on suspicion of driving under the influence.<p>Almost all of these public appearances send …


15 mutant images that will stop you in your tracks

And a unique insight into big wave photography, from the man who took them.<p>Trent Slatter is not your run-of-the-mill surf photographer. He has a …


The 20 photographs of the week

The protests in Caracas, wildfires in Europe, the battle for Raqqa and the world swimming championships – the news of the week captured by the world’s best photojournalists

North Korea

Watch European Tour pro make hole-in-one and win Porsche

In the odd event that you were in search of "the most German thing ever" this weekend, you're in luck!<p>The European Tour is in Hamburg, Germany for the Porsche European Open at Green Eagle G.C. On the par-3 17th hole a 550-horsepower Porsche Panamera sits behind the tee. In order to win the car a …


Tom Watson interview: Jordan Spieth's slam shot will not weigh heavy

Jordan Spieth will not just be trying to join golf’s greats in Charlotte in 10 days’ time, but to leave behind some of golf’s greats as well. And one of the greatest living members of the latter group believes that his young countryman possesses the key ingredient to succeed where he, himself, …

Jordan Spieth Wins the British Open, His Third Major Title

SOUTHPORT, England — Jordan Spieth’s ball was nestled in the knotty grass on a knoll, more than 120 yards right of the fairway he had aimed to reach. His hands flew to his head in mortification as he watched the shot’s wayward path. His first thought was that he would be lucky to escape with a …


Best photographs of the day: a sleeping monkey in China and fire in California

The Guardian’s picture editors bring you a selection of photo highlights from around the world, including synchronised swimming in Budapest and a wedding in Hanoi

Boris Johnson

The stunning photographs of Irving Penn are some of the 20th century’s best

The master photographer has a new retrospective at the Met<p>When you spend 60 years making pictures every day, you get pretty damn good at it. Take …

New Jersey

Lost Vancouver – in pictures

From squats to shops selling logger boots, from clapped-out wooden houses to neon hotspots, photographer Fred Herzog blazed a trail for colour as he captured half a century of change in the Canadian metropolis


Wimbledon 2017: Men’s results – Roger Federer wins again

Roger Federer defeats Marin Cilic to win the Gentlemen’s Singles final at 2017 Wimbledon. Here is how the final match played out on Sunday in …

Xander Schauffele gets first career victory at The Greenbrier Classic

Just last month, PGA Tour rookie Xander Schauffele was making his presence felt in the U.S. Open at Erin Hills. He shot a six-under 66 in the first round and was just one back of leader Rickie Fowler. The San Diego State alum went on to finish T-5 in his first appearance in a major championship. If …


Earning $33M with just two wins proves there's many paths to PGA Tour success

Tiger Woods is the benchmark, but his is not the only path to success in pro golf<p>We love winners, don't we? Boy, do we love winners. We love to watch …


Mark Cavendish out of Tour and Peter Sagan disqualified after horror crash

• Cavendish withdraws from Tour de France with broken shoulder • Sagan ‘does not agree’ with decision, Démare wins stage<p>Mark Cavendish has withdrawn from the Tour de France after he suffered a fractured shoulder blade in a horrendous crash 200 metres from the finish line on stage four. Cycling’s …

Road Cycling

Luxury hotel experience meets the sea as the Ritz-Carlton launches a cruising collection

Cruising remains an ever-popular way of travel, and the choice has just expanded now that the Ritz-Carlton has announced its entry into luxury yachting and cruises. The hotel group, which is headquartered in Maryland and is part of Marriott International, intends to bring its particular brand of …