William Robinson

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Brands form customer loyalty even after they purchase an item

Building customer loyalty extends beyond the actual purchase, and brands and retailers should focus on how to continue relationships with customers afterwards.<p>Particularly, consumers in the UK feel closest to a brand after they've already bought something from them, according to a report from …

Customer Service

The Daily Brain

Big data has to show that it’s not like Big Brother | Financial Times

Sales of George Orwell’s <i>Nineteen Eighty-Four</i> have risen since Edward Snowden revealed how the National Security Agency of the US gains access to …

10 Presentation Techniques You Can (And Should) Copy From Apple's WWDC Keynote

I look forward to Apple keynote presentations and product launches because, as a communication specialist, it’s hard for me to find a better role model for creating, designing, and delivering a presentation. The keynote at Apple’s Worldwide Developers Conference (WWDC) 2013 offers yet another …

5 tools for the SMB or Independent IT professional

Thai Pepper<p>OP<p>Sweet post man! thanks for the tools!<p>2<p>Habanero<p>OP<p>Las Vegas IT Consulting, LLC is an IT service provider.<p>Good info. Thanks.<p>I tried …