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Millennials Don't Want More Customer Service -- They Want Different Customer Service

Customer service is a key way to differentiate your business with millennial customers–the 80 million young people who have overtaken Boomers as the largest demographic in the marketplace, and will soon overtake them in purchasing power as well.<p>Not only will great customer service and a great …

Customer Experience

Here's How You Solve the Employee Engagement Problem | Inc.com

The problem of low employee engagement continues to challenge companies everywhere. Gallup recently released the results of its latest employee poll, and 68.5% of workers still consider themselves "not engaged" or "actively disengaged" at work.<p>The problem is a complicated one, and I won't attempt …

Employee Engagement

Uber Set To Pilot Same-Day Delivery Service For Retailers

Uber is planning to harness its fleet of drivers and UberRush couriers for same-day delivery of merchant goods bought online, according to <i>TechCrunch</i>. A source tells <i>TechCrunch</i> that there are over 400 different merchants in talks or testing with Uber for same-day delivery of their goods, but several …

eCommerce

10 Ways to Be the Person People Like to Work With

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Raw talent, education or experience, and competency are no longer enough to thrive in today’s competitive economy. Nor is it enough to have the right product or service at the right time to court a client and land the contract.<p>Soft …

Body Language

9 Rules for Effective Feedback | Inc.com

Feedback is a bit of a buzzword, but it's still a useful concept. Feedback, as I define it, is the process or sharing share of experience and wisdom in order to hone the skills of and entire team.<p>Defined that way, feedback is different than merely communicating or coaching. Communication can be …

Self-help

The 6 Team Members Your Startup Needs to Be Successful | Inc.com

There is a troubling statistic that within 3 years, 92 percent of all startups fail. They fail because they don't have the right team.<p>Like with every startup, the company began with an idea. The idea stemmed from a problem the founders experienced themselves. As college students, they were …

Startups

Thought Leader 101: How To Stand Out As An Expert

“Thought leader” is a strange term. It seems incredibly pretentious, particularly if it’s used in self-reference. Nevertheless, being considered a thought leader is something that quite a few people aspire to. And, according to author Dorie Clark, nearly everyone <i>should</i> be thinking about how to be …

Leadership

Who vs. That: Rule or Stylistic Choice?

On this language site and others, readers often question a writer’s choice of <i>that</i> instead of <i>who</i> to refer to a person. Here are some typical …

Linguistics

Marketing Personas: The Complete Beginner’s Guide

I am writing this post to Dan, Mary, Steven, and Rachel—one of whom is likely you.<p>You see, Dan, Mary, Steven, and Rachel are personas, created with a …

One Colossal Content Checklist: 37 Tips For Writers | SEJ

<i>Oh great…another content checklist.</i> I know what you’re thinking. So, why is this one any different? These tips are backed by years of experience – …

Malcolm Gladwell

8 Questions That Can Help You Make Better Decisions At Work

Ask yourself eight key questions to figure out when it’s best to shoot from the hip versus take your time to come to the right conclusion.<p>You are faced with tons of decisions every day. Sometimes, you need to think quickly and make an immediate call, while other times, it’s more prudent to push the …

Management

How To Build Conversations That Create Innovative Ideas

The best way to inspire innovative thinking isn’t to force a brainstorming session, it’s to create an ongoing conversation. Here’s how.<p>When Lori Senecal offered KBS+ employees a course in venture capital several years ago, the then-CEO wasn’t suggesting they quit to start their own companies. She …

Employee Engagement

3 Ways To Train Yourself To Be More Creative

Creativity isn’t a talent you either have or you don’t, it’s a skill that you can build with these practices.<p>What makes someone good at their job? Talent or skill?<p>According to research by Stanford professor Carol Dweck and her colleagues many people believe that people’s performance reflects either …

Creativity