W

13 Flips | 1 Magazine | 3 Following | @W4a5k12 | Keep up with W on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “W”

Millennials Don't Want More Customer Service -- They Want Different Customer Service

Customer service is a key way to differentiate your business with millennial customers–the 80 million young people who have overtaken Boomers as the largest demographic in the marketplace, and will soon overtake them in purchasing power as well.<p>Not only will great customer service and a great …

Here's How You Solve the Employee Engagement Problem

When employees aren't engaged, nobody's happy. Here's how to get them back.<p>The problem of low employee engagement continues to challenge companies everywhere. Gallup recently released the results of its latest employee poll, and 68.5% of workers still consider themselves "not engaged" or "actively …

Uber Set To Pilot Same-Day Delivery Service For Retailers

Uber is planning to harness its fleet of drivers and UberRush couriers for same-day delivery of merchant goods bought online, according to <i>TechCrunch</i>. A source tells <i>TechCrunch</i> that there are over 400 different merchants in talks or testing with Uber for same-day delivery of their goods, but several …

10 Ways to Be the Person People Like to Work With

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Raw talent, education or experience, and competency are no longer enough to thrive in today’s competitive economy. Nor is it enough to have the right product or service at the right time to court a client and land the contract.<p>Soft …

9 Rules for Effective Feedback

The sharing of experience and wisdom (a.k.a. feedback) is how a team learns and grows. Here's how to give feedback without stepping on toes.<p>Feedback is a bit of a buzzword, but it's still a useful concept. Feedback, as I define it, is the process or sharing share of experience and wisdom in order …

The 6 Team Members Your Startup Needs to Be Successful

There is a troubling statistic that within 3 years, 92 percent of all startups fail. They fail because they don't have the right team.<p>At <b>ResearchConnection,</b> this brilliant startup decided to do it differently.<p>Like with every startup, the company began with an idea. The idea stemmed from a problem …

Startups

Thought Leader 101: How To Stand Out As An Expert

“Thought leader” is a strange term. It seems incredibly pretentious, particularly if it’s used in self-reference. Nevertheless, being considered a thought leader is something that quite a few people aspire to. And, according to author Dorie Clark, nearly everyone <i>should</i> be thinking about how to be …

Who vs. That: Rule or Stylistic Choice?

On this language site and others, readers often question a writer’s choice of <i>that</i> instead of <i>who</i> to refer to a person. Here are some typical …

Buyer Personas: A Beginner's Guide for Marketers

Put simply, buyer personas are representations of your target customers. They are created by collecting and analyzing information about your ideal …

One Colossal Content Checklist: 37 Tips For Writers | SEJ

<i>Oh great…another content checklist.</i> I know what you’re thinking. So, why is this one any different? These tips are backed by years of experience – …

8 Questions That Can Help You Make Better Decisions At Work

Ask yourself eight key questions to figure out when it’s best to shoot from the hip versus take your time to come to the right conclusion.<p>You are faced with tons of decisions every day. Sometimes, you need to think quickly and make an immediate call, while other times, it’s more prudent to push the …

How To Build Conversations That Create Innovative Ideas

The best way to inspire innovative thinking isn’t to force a brainstorming session, it’s to create an ongoing conversation. Here’s how.<p>When Lori Senecal offered KBS+ employees a course in venture capital several years ago, the then-CEO wasn’t suggesting they quit to start their own companies. She …

3 Ways To Train Yourself To Be More Creative

Creativity isn’t a talent you either have or you don’t, it’s a skill that you can build with these practices.<p>What makes someone good at their job? Talent or skill?<p>According to research by Stanford professor Carol Dweck and her colleagues many people believe that people’s performance reflects either …