Vineet Mahendru

16 Flips | 1 Magazine | 1 Following | 1 Follower | @VineetMahendru | Keep up with Vineet Mahendru on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Vineet Mahendru”

How the Navy SEALs Train for Leadership Excellence

Almost every world-class, high-performance organization takes training and education seriously. But Navy SEALs go uncomfortably beyond. They’re obsessive and obsessed. They are arguably the best in the world at what they do. Their dedication to relentless training and intensive preparation, …

Leadership

Your Favorite HBR Articles of 2015

Here are the 20 articles you and your fellow HBR readers spent the most time reading in 2015. I’m biased, of course, but I think it’s a particularly good list this year. And as usual, it reveals a lot about what managers around the world are thinking and worrying about right now. A lot of us are …

Pope Francis

The Ripple Effects of Parents Not Using Their Vacation Time

<i>Andrew Nguyen/HBR STAFF</i><p>A few years ago, I was struck by a study of Disney parks: the company had hired a team of analysts to figure out what kids found most absorbing about their theme park. Was it Mickey and Minnie? Cinderella’s castle? Space Mountain?<p>No. It was their parents’ mobile phones. …

The Workplace

What Salespeople Need to Know About the New B2B Landscape

Selling has always been more about the buyer than the seller. So any effective sales model must adapt to changing buying protocols, not ignore or resist them. This is a big transition for firms whose marketing, sales-training and enablement tools, and wider organizational processes reflect outdated …

Selling

Break Your Industry’s Bottlenecks

If you want to create a successful business, you have to do more than win your share of customers or control costs—you have to break the rules and overturn the received wisdom about how things work.<p>Consider the airline industry. High-priced landing fees are just a cost of doing business, right? …

Customer Experience

Everything You Need to Know About Becoming a Better Listener

“It can be stated, with practically no qualification,” Ralph G. Nichols and Leonard A. Stevens write in a 1957 HBR article, “That people in general do not know how to listen. They have ears that hear very well, but seldom have they acquired the necessary aural skills which would allow those ears to …

Self-help

Closing the Gap Between Blue Ocean Strategy and Execution

At the highest level, there are three propositions essential to the success of strategy: the value proposition, the profit proposition, and the people proposition. For any strategy to be successful and sustainable, an organization must develop an offering that attracts buyers; it must create a …

Business Strategy

Get the Boss to Buy In

An engineering manager at an energy company—we’ll call him John Healy—wanted to sell his boss on a safer and cheaper gas-scrubbing technology. This might have been an easy task if his boss, the general manager, hadn’t selected the existing system just a year before. Instead it was, in Healy’s …

Management

Convincing Employees to Use New Technology

All of our companies are digital now – or quickly becoming that way. Almost any enterprise you can think of, no matter the industry or sector, is trying (or being pressured by competitors) to use new technology to harness the vast new oceans of data being generated by smartphones, sensors, digital …

Put the Company’s Interests Ahead of Your Unit’s

Imagine that you’re running retail banking for a large, diversified financial services firm. You are focused on and rewarded for building the retail business. You’re a tremendous success. The CEO makes you part of the senior executive team.<p>You’re still heading up retail, of course, and you have a …

Great Leadership Isn’t About You

The year 1777 was not a particularly good time for America’s newly formed revolutionary army. Under General George Washington’s command, some 11,000 soldiers made their way to Valley Forge. Following the latest defeat in a string of battles that left Philadelphia in the hands of British forces, …

The Value of Customer Experience, Quantified

Intuitively, most people recognize the value of a great customer experience. Brands that deliver them are ones that we want to interact with as customers — that we become loyal to, and that we recommend to our friends and family. But as executives leading businesses, the value of delivering such an …

German tourists: 'arrogant, boring and nude'

Considering the stereotypical view of the German holidaymaker, the decision by the Berlin-based newspaper Bild to describe British tourists as drunk, fat and sunburnt this week may not have been entirely wise.<p>Some of the assertions made – that we were prone to “underwear amnesia”, “vodka cough”, …

Smartphone Addiction Now Has A Clinical Name

According to data from the Pew Research Center, 90% of Americans have a cell phone, while a full 58% of them own smartphones.<p>More surprising, though, is the percentage of people who have developed a psychological attachment to their phones.<p>It's called "nomophobia" (short for no-mobile-phone …