Tracy Strong

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Survey finds half of consumers would prefer to conduct all customer service via messaging

Anyone paying any attention to consumer behavior today knows that customer desire to actually talk to companies is fading and fading fast. Gartner predicts that by the year 2020 only 10 percent of customer-company interactions will be conducted via voice. A big factor driving this shift is the …

Customer Experience

29 Clever Kitchen Cleaning Tips Every Clean Freak Needs To Know

Get your yellow rubber gloves ready.

5 Books You Must Read to Truly Get This Season of Penny Dreadful

• Author: Angela Watercutter. Angela Watercutter Culture<br>• Date of Publication: 05.02.16. 05.02.16<br>• Time of Publication: 7:00 am. 7:00 am<p>In addition to …

Gwyneth Paltrow's Carbonara Will Become Your Favorite Weeknight Meal

Gwyneth Paltrow's <b>It's All Easy</b> cookbook is full of easy weeknight meals anyone can make, including this carbonara pasta recipe. The actress and mother says it best in the recipe's introduction on page 66: "Carbonara is the perfect lazy dinner — it's cozy, comforting, and shockingly easy to make. …

Italian Food

10 Books to Counteract Your Downton Abbey Withdrawal


Downton Abbey

There is a 'game changer' technology on Wall Street and people keep confusing it with bitcoin

Goldman Sachs says the technology "has the potential to redefine transactions" and can change "everything."<p>JPMorgan last month announced it was launching a trial project with the blockchain startup led by its former executive, Blythe Masters.<p>Her company, Digital Asset Holdings, has secured funding …