Tom martin

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Finding the right metrics for evaluating your bot

Here’s the good news for companies building AI-powered virtual agents (aka bots) for customer service: Research from Accenture suggests that 80 percent of support chats or calls can be resolved by bots that have “good design.” The bad news is, the definition of good design changes depending on your …

Customer Service

Keeping the Human Element in Customer Service While Using AI and Chatbots

Customers’ needs, wants, and preferences are rapidly reshaping business in the digital age. With social and mobile technology always in hand, consumers expect companies to be available online at any time with high-quality customer experiences.These connected customers also expect an omnichannel …

Customer Experience

Banks Freed From Branches Use Mobile Apps to Go After Customers

Banks are going even more mobile.<p>U.S. Bancorp this week was the latest to say it will build a nationally available checking-account product as …

Long live the bank branch?

Posted: June 25, 2018<p><i>This article was written by Tony Zerucha for</i> <i>Bankless Times</i><i>.</i><p>Reports of the bank branch’s death are greatly exaggerated, Diebold …

Thousands of Bank Branches are Closing, Just Not at These Banks

Smaller banks have been adding branches to drive growth and to accentuate commitment to local community<p>Banks across the U.S. have closed nearly 9,000 branches this decade. Yet many smaller banks are in building mode, a sign that broader economic growth is taking hold and community lenders are …

Banking

20 takeaways from Meeker’s 294-slide Internet Trends report

This is a must-read for understanding the tech industry. We’ve distilled famous investor Mary Meeker’s annual Internet Trends report down from its massive 294 slides of stats and charts to just the most important insights. Click or scroll through to learn what’s up with internet growth, screen …

Tech Industry

Human + Machine: Reimagining Work in the Age of AI

Publication Date: <b>March 20, 2018</b><p>AI is radically transforming business. Are you ready? Look around you. Artificial intelligence is no longer just a futuristic notion. It's here right now--in software that senses what we need, supply chains that "think" in real time, and robots that respond to changes …

Do you need a blockchain?

Blockchain technology is set to have a profound impact on a wide variety of industries, ranging from capital markets to the music business. While some use cases may seem obvious, the technology is still surrounded by its fair share of hype and uncertainty. As a manager, how should you approach the …

A new AI-powered app transcribes your conversations in real-time

by Dom Galeon March 4, 2018 Artificial Intelligence 13052<p>Transcription on the Go<p>If you have to deal with transcribing interviews as part of your …

Siri

Has dopamine got us hooked on tech?

We are abusing a useful and necessary system. We shouldn’t do it, even though we can<p>In an unprecedented attack of candour, Sean Parker, the 38-year-old founding president of Facebook, recently admitted that the social network was founded not to unite us, but to distract us. “The thought process …

Dopamine

Here's the Key to Getting the Most Out of Automation

Automation, when properly understood, does not replace humans but extends them.<p>Since 2000, the US has lost 5 million manufacturing jobs. Some say that the loss is due to foreign competition, primarily from China. Others say that it is due to higher productivity from automation and factories simply …

Why Banks Will Win the Payments War

Those of us in the financial services industry are inundated with news of emerging services from upstart payments competitors: mobile wallets, bill …