Todd VanHouten

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Everything You Need To Know to Create An Effective Employee Onboarding Program

When it comes to new employees, hiring is only the beginning of a much larger process.<p>If you want to set your new team members up for success, you …

Human Resources

21 Digital Mistakes SME Make and How to Avoid Them

<b>Having consulted and audited a few local businesses I have discovered a few common oversights that SME’s are making with their websites and digital</b> …

10 Reasons Why Web Projects Fail

Nowadays every project uses some sort of CMS. Instead of painting a canvas in the old days of HTML, the requirement is to build software applications …

The Year Of The Customer: 16 Customer Service And Experience (CX) Trends For 2016

What does the future of customer service and customer experience look like?<p>Before we can predict the future, we must understand a little about the past and a lot about the present. To see where we’re going, at least in the next year or two, just look at what’s been trending in the last twelve …

Customer Experience

A Strong Team Starts at Onboarding

An Interview with Andrew Quinn of HubSpot Having a high performing team means: Hiring the right people Creating a structure and culture for them to …