T. Paul Rossi

19 Flips | 3 Magazines | 1 Like | @TimRossi2017 | CMSWiRE COMMUNITY MANAGER

LinkedIn Publishing Platform Now Accessible To 230 Million Members In All English-Speaking Countries

Early last year, LinkedIn opened up its publishing platform to all members, initially arriving for a selection of English-language speakers on the network. Previously, access to the blogging platform had been limited to a small, editorially selected group of “Influencers” like Richard Branson, Bill …

Bill Gates

How A Luxury Hoodie Company Inspired By A Newborn Builds Product Launch Suspense & Uses Rewards To Retain 50% Of Its Customers

Amy Miraflor felt inadequate as a budget-conscious stay at home mom...<p>But when she decided to quit her job as a fourth grade teacher to become a …

eCommerce

Customer Loyalty Is Based on the Little Things

One of the perks to being a customer experience manager is that I am — like most people — also a customer to many brands in my day-to-day life.<p>While …

Why Retail Is Getting “Experience” Wrong

By Doug Stephens<p>Apple co-founder Steve Jobs once said:<p><i>“Design is a funny word. Some people think that design means how it looks. But of course if you</i> …

The ‘Four Ds’ of Digital Transformation according to McKinsey & Company

Discover. Design. Deliver. De-risk. These are McKinsey & Company’s ‘Four Ds’ of digital transformation outlined in a new report.<p>The purpose of the …

How Positive Customer Interactions Drive Positive Results

There are countless, constantly evolving factors affecting human communication.<p>However, the desired outcome of communication is almost always the …

When it Comes to Digital Experiences, We Ain't Seen Nothing Yet

In January, Walmart hired a new CIO and Executive Vice President from GE. Clay Johnson was brought on to oversee and unify Walmart’s entire customer …

Gartner Reprint

Gartner Inc.

Omnichannel Retail and the Omnipresent Customer

Modern customer journeys are erratic.<p>Customers research and look at products in-store and online.<p>They ask questions in chat windows, through emails, …

The new battleground for marketing-led growth

In the digital age, consumers are always shopping around. New research shows that hooking them early is the strongest path to growth.<p><b>The CEO of a</b> …

Customer Experience

Happy Employees Equal Happy Customers? Well, Yes, But It's Complicated

Happy employees = happy customers.<p>It’s become a business bumper sticker.<p>“If you treat your staff well, they will be happy,” says the Virgin Airlines website. “Happy staff are proud staff, and proud staff deliver excellent customer service, which drives business success.”<p>Zappos once ran an …

Employee Engagement

The (ongoing) trouble with travel distribution: Customer experience

The industry’s rapid evolution continues unabated. To profit through this turbulence, leaders must focus on what really matters—the customer.<p><b>The</b> …

Venture Capital Fund to Become First to Issue Own Digital Tokens

Blockchain Capital LLC, which backs startups that use the technology best known for supporting bitcoin, plans to raise a new $50 million fund partly …

Venture Capital

Suddenly, Dubai Aims to Become First Blockchain-Powered City by 2020

In October 2016, Smart Dubai Office, hereinafter SDO, a technology initiative developed by the UAE government and Startup Incubator and Seed Fund …

There’s finally a commercial use for blockchain tech in finance

The idea of using blockchain—the technology underpinning the bitcoin cryptocurrency—has gripped the imagination of financial institutions all over the world. One report from Spanish megabank Santander says banks could save up to $20 billion a year in infrastructure costs by replacing legacy …

Blockchain

How to Use Blockchain Technology to Retain More Customers

Blockchain technology could revolutionize the way businesses market to and retain their customers.<p>In fact, it has the potential to improve businesses …

IBM Reportedly Ends Remote Working as Layoff Rumors Grow

Is IBM trying to reverse 19 consecutive quarters of declining revenue through layoffs disguised as relocations and a tough new ban against remote …

Goodbye Google Site Search

Google Site Search — the widely deployed tool designed to bring the power of Google’s search engine to any website — is on its death bed.<p>Google …