Thusitha Perera

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Why Retention Stats Often Give You Zero Insight Into the Customer Experience

Not long ago, I was sitting in a meeting discussing the profit-and-loss (P&L) statement for one of our new product lines. The P&L manager was running …

8 Mental Habits the Most Successful People Learn to Break

It’s not what you learn, but what you unlearn that matters.<p>Sometimes, success comes not from what you learn to do but what you learn to stop …

Self-improvement

What It Takes To Lead An Extraordinary Life

<i>Originally appeared on my self-improvement</i> <i>blog</i><i>.</i><p>Who doesn’t like adventure and sense of exceptionality in life? If an average existence of a typical …

Why Did Photographers Stop Selling Paper Prints?

I’m not the sharpest tool in the shed. I have no idea how to wear a scarf without looking like it’s 1974 and I am constantly changing my online …

Selling

More than 60% of ESPN's revenue comes from their dwindling subscriber base

ESPN is estimated to have made $10.8 billion in revenue in 2014 according to estimates by SNL Kagan (via the Wall Street Journal) and Wunderlich Securities (via Forbes). Of that revenue, nearly two-thirds (63.9%) came from subscription fees paid by cable television customers.<p>In 2014, ESPN charged …

The Most Profitable Airlines in the World Aren't the Ones You Think

Last week’s <i>Airline Weekly</i> included third quarter profit margins from 48 airlines that had reported thus far. Here’s the top 10:<p>Delta reported a 21% …

Waiting For a Reply? Study Explains The Psychology Behind Email Response Time

When you send an email, how long should you wait for a response? Is it OK to follow up a day later? If you haven’t gotten a response in a week, should you assume you won’t get a reply?<p>During this age of information overload, understanding the psychology of email communication could help you gain a …

Research

Zynga CEO Mark Pincus defends Marissa Mayer

Earlier this week, Pincus tweeted his defense of Mayer:<p>He then implied that much of the negative news reports were because the only people talking were angry ex-employees hiding under anonymity. And he urged the folks that support Mayer to stand up and speak out, too, tweeting:<p>That might be easier …

Canon Tried to Buy Sigma and Was Rejected: Report

Sigma’s reputation has skyrocketed in recent times after the introduction of its highly regarded Art series of lenses for a number of mounts. It …

Cameras

PS4 Destroys Xbox One While Chromecast Crushes Apple TV And Amazon Fire In New Sales Figures

One of the fastest growing areas in consumer electronics right now is that of the ‘connected TV device’. New research by key industry analyst Strategy Analytics shows that the global connected TV device market – including smart TVs and game consoles – hit 53 million units in the third quarter of …

Smart TV

ESPN, Down 7 Million Subscribers in 2 Years, Biggest Loser Among Disney Cable Channels

“The Worldwide Leader in Sports” remains Disney’s most profitable cable channel, but it is also losing subscribers for the media conglomerate at a staggering rate.<p>In a Nov. 25 regulatory filing, Disney confirmed that ESPN had lost three million subscribers over the past year, and seven million from …