Thomas Dörmann

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How ITIL gets Incident vs Problem wrong

If you seek to break a rock, many types of stone have a crystal structure which create fracture planes: hit the rock in the right place and it drops …

Taxonomy

DevOps following in ITIL's footsteps

Listening to the DevOps world (I am immersing, or at least paddling) it sounds so exactly like the ITIL experience that I am literally laughing out …

Mainstream Media

ServiceNow’s Entry into the ITOM Space

<i>By Dick Stark</i><p>ServiceNow (SNOW) was in the news again last week for its proposed acquisition of IT Service Dependency Mapping vendor Neebula Systems …

Knowledge Management for the Support Center | HDI

Organizations seeking to implement or improve upon their knowledge management processes must invest in people and process as well as technology. A …

Project Management

Agile ITSM ist keine Rechtfertigung für das Chaos - Disruptive agile Service Management

Flexibilität, Geschwindigkeit und Resultatorientierung – das sind die Verlockungen, mit denen agile Methoden für sich werben. In vielen IT …

Integrating Agile and ITSM - Disruptive agile Service Management

<b>Every week a new production release and often changing requirements and priorities – this is daily life in agile environments</b>. <b>How does this project</b> …

Die zentralen 4 plus eine Domäne des ITSM - Disruptive agile Service Management

ITIL® ist ein universelles Framework und mit seinen fünf Bänden mit mehr als 7 Kilo Gewicht ein schwer verdaulicher Klumpen an Best Practices, den es …

Global Best Practice Solutions

Learn While You Earn<p>To celebrate Learning at Work Week, AXELOS is showcasing our support for professional development across our industries and in …