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169 Flips | 6 Magazines | 7 Likes | 3 Following | 5 Followers | @ThinkDigital | Business and Digital Transformation 

Opportunities Abound for Public Sector to Improve Citizen Experience Via Big Data

The public sector faces many of the same challenges as the private sector when it comes to making use of digital information. By harnessing their …

Big Data

Digital Transformation will fail if the existing culture isn't right.

<b>Digital Transformation</b> can often fail due to the existing organisational culture and structure. There’s no point in implementing digital tools and …

Why the UK Government digital strategy is more about business transformation than digital. | Digital Business Transformation Consulting|Management Consulting

Although the recently published UK government’s digital strategy differs from that of the digital strategies of Uber, Google, Amazon and Microsoft, …

Innovation

Lambeth terminates £400,000 communications contract early

Lambeth Council has terminated an agreement to provide ‘communication services’ to Harrow two years earlier than contracted because of staffing …

Housing

Councils make ‘encouraging’ progress on digital access to care information

Councils have made ‘encouraging’ progress when it comes to the provision of information and advice about local care services on their websites, …

Social Work

Vigilance urged after cyber hack

Councils cannot be complacent and must continue to invest in cyber-security to cope with the sort of attack that paralysed NHS IT systems, experts …

Cybersecurity

Council ‘dissolves’ ICT joint venture

Birmingham City Council has ‘dissolved’ a joint venture partnership that was designed to deliver ICT services across the council.<p>Service Birmingham, …

Birmingham City FC

Start A Fire

How Analytics, Big Data and AI Are Changing Call Centers Forever

If you’ve ever had to call a customer help line or other call center, you probably experience a shiver of dread at the mere thought. Some customer help lines are so reviled that people would rather deal with the issues than try to get support.<p>But all that may be changing as companies use advances …

Artificial Intelligence

The age of analytics: Competing in a data-driven world

Big data’s potential just keeps growing. Taking full advantage means companies must incorporate analytics into their strategic vision and use it to …

Big Data

Where machines could replace humans--and where they can’t (yet)

The technical potential for automation differs dramatically across sectors and activities.<p><b>As automation technologies</b> such as machine learning and …

Report: IoT in healthcare will top $163B by 2020

The Internet of Things has the potential to provide significant financial value for healthcare providers and payers over the next three years, <b>a new</b> …

Are public sector organisations more at risk from cyber-attacks on old computers?

Hospitals across Britain were crippled by the recent ransomware cyber-attack, making the country’s National Health Service one of the most …

Cinematography on the fly

In recent years, a host of Hollywood blockbusters — including “The Fast and the Furious 7,” “Jurassic World,” and “The Wolf of Wall Street” — have …

MIT

How To Measure Emotion In Customer Experience

Customer experience experts have created measurement systems to track customer satisfaction, customer effort score and net promoter score. But there …

Barking & Dagenham uses data to manage bookies

Research by borough’s data science team feeds into new licensing policy and parliamentary debate<p>The London Borough of Barking & Dagenham’s data …

East London

Robots ready for work (infographic)

April 20, 2017<p>by<p>Tags:<p>Robotics<p><b>Robots are more capable, easier to use, and affordable. While there is still room for improvement, the opportunity to</b> …

Robotics

The Five Stages Of Tech Disruption

John Straw gives his take on the process, stage by stage<p><b>The Kodak Moment</b><br>Most people already know how Kodak was way too slow to recognise the camera …

Augmented reality goggles give surgeons X-ray vision

Augmented reality could soon let surgeons peer inside a patient’s body without needing to make a large incision, helping them to carry out keyhole …

Alternative Approaches to Understanding Customer Experience

Those with some knowledge of Customer Experience will already be aware of the likes of NPS, CES and CSAT. But beyond these core metrics what other …

Terminator or Iron Man – What will AI bring in future?

In the age of <b>Digital Transformation</b>, Artificial Intelligence has come a long way from Siri to driverless cars.<p>If you have used a GPS on Google Maps …

The Next Chapter: Virtual Analyst Powered by Adobe Sensei

In every company across the globe, analysts are searching for new ways to help brands succeed in an increasingly competitive environment. As the …

Big Data

Digital leadership: how to drive change in an ecommerce business

<b>There is no one thing that defines an effective leader.</b><p>What my previous blog argued was that they were first and foremost people who worked out that …

Communication Skills

The Age of Martech: Harness Technology to Drive your Sales

Martech tools aren't just for marketers, sales needs them tooThe much-talked about disconnect between sales and marketing departments (and likewise …

Marketing

We’ve reached more than 1 million U.K. students with Google Expeditions

Smart Oxford calls for 'shared places’ ideas

Smart Oxford calls for ‘Shared Places’ ideas<p>Public sector partnership launches competition for proposals on new uses of technology to support smart …

How Dubai Is Turning Into A Smart City 'Test Bed' For Global Digital Health Entrepreneurs

For many years in the UAE, progress in digital health has been more like an undercurrent. But, lately it has become a tide, with all stakeholders fully invested and ready to catch the wave. Given its infrastructure capabilities, Dubai is leading in harnessing digital health knowledge and innovation …

Digital Health

Five ways 3-D printing is changing manufacturing

<b>As 3-D printing emerges from prototyping to assume a role in mass manufacturing and production, the industry must adapt.</b><p>Today only 0.01% of all …

The rise of robotics and AI (an interactive timeline)

<b>Fueled by advances in computing power and connectivity, the fields of robotics and artificial intelligence have grown rapidly.</b><p><i>This tool is</i> …

Artificial Intelligence

It’s time to stop doubting virtual reality

Investors, gamers, and game developers who are cold on virtual reality should look to the 2017 Game Developers Conference as confirmation that VR has legs. Developers don’t sound as clueless as they did last year, based on attendance at VR-related panels at GDC 2016 and GDC 2017. The difference is …