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Train passengers are missing millions in compensation because claim process is too complicated, watchdog finds

Train passengers are missing millions in compensation because claim process is too complicated, watchdog finds

The Telegraph - By Sophie Barnes

Train passengers are missing out on millions of pounds in compensation for delays to their journeys because the refund process is too complicated, the travel watchdog has found. A report by Transport Focus published today said that as much as £100m went unclaimed in 2017/18 in train delay …

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