The Buffather

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Microsoft and AWS could be the strangest cloud bedfellows yet

Today hell did not freeze over, but something remarkable happened: Microsoft and AWS announced they are working on a project together.<p>Project Gluon is an open-source, deep learning project for building, deploying and managing machine learning models. It’s worth noting that AWS and Microsoft compete …

AWS and Microsoft double down on deep learning with Gluon, a simplified ML model builder

AWS and Microsoft may be arch rivals when it comes to competing for business in cloud storage and services, but when it comes to breaking ground in newer areas where volumes of data make a difference to how well the services work and creating systems that are easier to use, collaboration is key. …

How chatbots could change customer service over the next 5 years

<b>-Over the next few years, chatbots will become a ubiquitous component of the customer service experience.</b><p><b>-Phone centers may become a thing of the past as customer service switches to digital interactions. Chatbots will enhance chat conversations by helping humans with micro-tasks and automatic</b> …

Can Chatbots Help Call Centers Provide Better Customer Service?

A Call-center is the lifeblood of any product/service based business. You constantly receive customers complaining about the functionality of the …

AI/Machine Language Will Manage 85% of Customer Interactions

GDJ / Pixabay<p>“According to Harvard Business Review, by 2020, customers will manage 85% of their interactions with an organization without interacting …

How Machine Learning Improves CX (and Increases Revenue)

As machine learning algorithms are increasingly embedded in today's analytics applications, this offspring of artificial intelligence is grabbing …