Terrence Quinto

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5 Call center software solutions that affect workforce efficiency

In order to keep up with the demands of modern customers, call centers needs to stay updated with the latest customer service trends and innovations. …

Bilingualism: A call center's way to cultural competence

Cultural competence is a trait that multinational companies must possess in order to serve their diverse clients well and promote harmony within the …

5 Mistakes to avoid when implementing a call center incentive program

Reward systems can lead to improved agent performance when implemented systematically. If you want to boost your call center agents’ productivity, …

How to improve your call center agents' problem solving skills

Call center agents’ responsibilities are aimed at solving customer problems, especially those handling customer support. You can train your agents to …

Conquer new markets through the neighborhood business approach

Have you ever witnessed a micro business trump mega entrepreneurs not just in sales but in the level of loyalty the small-time seller has over its …

Why outsource Italian call center services to the Philippines

The main reason why international businesses outsource bilingual customer services to call centers is because they want to improve the communication …

How business benefit from Italian call center outsourcing

If your business is catering to a diverse customer base, the only way for you to reach your valued brand supporters is by talking to them in their …

Italian Call Center launches official website

With the goal of providing a comprehensive platform where prospective clients can learn more about our outsourcing services, we at Italian Call …