Tenisha Sutherland

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CONSUMERS IN FOCUS: Your complete preview of the week's big economic events

Last week was a busy one for the US economy, and it was capped with the April jobs report, which was a bit of a downer.<p>In April, the US economy added 160,000 jobs, less than forecast. The unemployment rate held at 5% and the labor force participation rate also fell. The main takeaway is that this …

Markets

5 Top Tips for Providing 5-Star Service

In order to grow your business and add depth to your client list, your goal should be to create a lasting, memorable and very positive experience for your customer. Long gone are the days of being satisfactory, there is way too much competition out there to be less than stellar or exemplary when it …

Customer Experience

The companies with the best customer service in the UK

The annual ranking has a new leader after John Lewis fell to its lowest point in seven years<p>John Lewis has lost its crown as best British company for customer service and has toppled out of the top three for the first time in seven years.<p>The retailer's score dropped from a chart-topping 87.2 to …

Zappos Customer Service Rep Turns Wrong Order Into Welcome Surprise For S.C. Flood Victims

There’s nothing like a story with a happy ending to warm you up on a cold day… although, a fleece blanket might do the trick, too: a Zappos customer …

Movement on social media asks LeBron James to get involved

DENVER (AP) — LeBron James stuck his feet into the bucket filled with ice water as he talked about his role in social issues.<p>Right after scoring 34 …

Social Media

How it happened: Derrick Williams' reverse dunk for Knicks

NEW YORK -- Much of the discussion around the New York Knicks recently has centered on the triangle offense. More specifically, it's been all about …

LeBron James: Tragedies matter more than an individual

DENVER -- LeBron James spoke publicly Tuesday for the first time since a grand jury declined Monday to press charges against the police officers …

Gründerszene | Gründerszene Jobbörse

<b>As a Technical Customer Service Manager in Munich, you will work on</b><p>Managing the customer relationship and product experience with new clients<br>• Hosting …

Customer Service

Which country comes top for skills and education?

Europe dominates the global league table for skills and education with seven of the top 10 places. There are two representatives from Asia, one from …

This is the biggest challenge facing first-year college students...

Getting accepted to college, securing a student loan, and then maintaining good grades are just the beginning for many first-time college …

Mental Health