Tangi

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The Amazon Effect and How Retailers Can Slay the Beast

The past year has been brutal for retailers, with many respected brands closing stores or shutting down completely. Traditional retailers like Sears, …

‘Customer satisfaction scores cover all manner of sins’

en_GB<p>article<p>Customer satisfaction scores such as NPS hide your brand's problems. Instead of a simplistic number, take a big data approach to …

AI on your lock screen

For the last 10 years, news feeds have been the main way — the mainstream user interface — to discover interesting and relevant digital content. Today, news feeds, from Facebook and Twitter to LinkedIn, Instagram and Pinterest, are surfacing the interesting news and moments from your social network …

Machine Learning

Is the future of retail humanless?

We’re all used to the idea that most of our transactions are automated. Buying clothes for many of us involves looking at something on screen, …

‘It’s about time data reflected the truth’ urge IPA and ISBA as they issue call to action

The IPA and ISBA are uniting to call on marketers to defend the importance of accountable audience data that will stand up against strict independent …

H&M launches loyalty scheme, giving 20 per cent off to new members

H&M has launched a new loyalty scheme for customers in the UK, giving back 1p for every £1 spent, which can be used towards fashion and …

Google to let users make in-app and online payments with any stored card and add P2P payments to digital assistant

Google has unveiled a new payment API that will allow customers to make payments through third party mobile apps, websites and the company’s …

Reliance Jio’s free services and the carnage in telecom

How badly have Reliance Jio Infocomm Ltd’s free services hit the financial performance of India’s top telcos? In a nutshell, revenues of Bharti …

This guy turned Go-Jek from a zombie into Indonesia’s hottest startup

We arrive at a basketball court in West Jakarta, Indonesia, squeezing through a mob of excited, young working class Indonesian men. Straight ahead, …

Samsung Pay launches in UK to take on Apple Pay and Google Android Pay

World’s largest smartphone maker faces stiff competition with launch of contactless system in UK<p>Samsung has finally launched its contactless mobile payment solution in the UK, almost two years after its chief rival Apple Pay rolled out, and a full year after Android Pay.<p>The new contactless payment …

Android Pay

Carrefour and BNP Paribas unveil “universal” mobile payments and loyalty service • NFC World

Supermarket giant Carrefour and French bank BNP Paribas have unveiled a new QR code-based mobile payment platform that will let customers make …

For Startups, The Arrival Of Amazon’s Echo Show Is A Reminder Of The Risks Of Partnering With A Giant

Smart-intercom maker Nucleus helped improve Amazon’s voice platform. Now it’s being made redundant.<p>A couple of months ago, Nucleus cofounder Morley Ivers believed his smart intercom startup was enjoying a “real partnership” with Amazon. Nucleus had received a major investment from Amazon through …

Smart Homes

Analysis: How Shop Direct is evolving with AI

Subscribe now for full access or register to continue reading<p>Retail Week is the most trusted source of business intelligence for the retail industry. …

Facebook Rewards loyalty scheme gives users discounts

Facebook has started testing a new loyalty scheme designed to encourage consumers to make more in-store purchases.<p>It gives users access to discounts …

iPhone holds steady while Macs and services keep Apple growing in Q2 2017

iPhone unit sales are down, but average selling price is up. iPad is still down.<p>Apple has just released its earnings report for the second quarter of …

Analysis: How can M&S make food online work?

Subscribe now for full access or register to continue reading<p>Retail Week is the most trusted source of business intelligence for the retail industry. …

Africa: Mobile Penetration in Africa Hits 80pc

With increased use of mobile devices, Internet cafes have almost become irrelevant and are feeling the financial pinch.<p>THERE are currently 960 …

Twitter is growing, but its bank account isn’t

Twitter is finally showing signs of life after months — years, even — of flatlining.<p>The social media behemoth today released its quarterly report for Q1 2017, which didn’t, at first glance, look very encouraging. It still can’t seem to turn a profit. Its quarterly losses total about 7-percent. …

Social Media

Starbucks Earnings Should Be Very Interesting This Time Around

A new CEO, coping with digital ordering, and even Unicorn Frappuccinos could take center stage in Starbucks' upcoming conference call.<p><b>Starbucks</b> …

When I returned to advertising after 10 years I assumed it would have changed – I was wrong

When I last worked in the ad industry, George W. Bush was president, tweets were something you heard in the park and Yahoo was – actually, Yahoo was …

Mobile Loyalty Programs Drive 62% Of Customers To Increase Store Visits

Mobile shoppers love deals and brands increasingly are offering more of them.<p>Mobile is also driving loyalty program membership, which is then …

Madison Avenue Takes a Darker Turn

Ads for consumer goods are often populated by happy-looking people blessed with blue skies and permanent sunshine. For the folk on Madison Avenue, …

What is Barclaycard bPay and how does it work?

We test Barclaycard's new cashless payment system to see if it's a viable alternative to Apple Pay and others<p>There's a reason why Barclays was the …

'Punk' beer maker BrewDog sells 22% of firm to private equity house

Ten-year-old company valued at £1bn after £213m injection from TSG Consumer Partners<p>Early investors in “punk” beer firm BrewDog will be able to bank a hefty profit this week. An injection of cash from a private equity house valued the company at £1bn, 10 years after it began life in its …

Why Five-Star Ratings Get Thumbs Down

New Caffè Nero app could spell end of paper loyalty cards

Caffè Nero is launching an app that will ultimately make its 20-year-old paper stamp loyalty cards redundant.<p>The app, powered by digital payment …

Hyatt Launches Member Experiences for Loyalty Program

Chicago-based Hyatt Hotels has added the ability to book custom experiences through its new World of Hyatt loyalty program.<p>The functionality, called …

Hospitality

How Google Home and Amazon Alexa could change retail

The new kid on the block will be driven by the media looking for anything new to report. Alongside strong imaginations the reality will seem …