TRENA M. BOOKER

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How to customize ancillaries for enhanced customer satisfaction

Successful customization of ancillaries leads not only to increased revenue but also higher customer satisfaction and improved overall business …

Customer Experience
CNN

Many United States Citizens Took Zero Vacation Days Last Year – Are Americans Happier At Work?

Citizens of United States may be envied for their alacrity to take vacations. However, according to a new research, the United States workforce seems …

2 Reasons Your 2015 Vacation Could Be a Lot Cheaper

For millions of Americans, a family vacation is something you look forward to throughout the year. But travel can be a costly, and many travelers …

Cooking

Melissa Clark's Life-Changing Bread Moment

Food Writer Melissa Clark shares her life-changing memories.<p><i>F&W's #FOODWINEWOMEN series spotlights top women in food and drink in collaboration with</i> …

Street style tip of the day: Pane patterned

'Empire' is Fox's highest-rated new show in years

After struggling in the ratings this fall, Fox just received some very welcome news: Wednesday night’s hip-hop drama <i>Empire</i> has opened strong.<p>Blessed …

Terrence Howard

Phylicia Rashad says she was misquoted; Cosby maintains silence

<b>(CNN) —</b> Phylicia Rashad says she was misquoted.<p>She says she wasn't being dismissive of the women who've accused Bill Cosby of sexual assault when she came to the comedian's defense in an online interview.<p>"I am a woman. I would never do that," she said on ABC's "World News Tonight With David Muir" …

Comedy