T Hamilton

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Salesforce 'reimagines' its Sales and Service Clouds with new apps

Salesforce is reinventing two of its clouds.<p>The company announced today the release of Sales Cloud1 and Service Cloud1. Both are groups of new mobile apps, based on the existing Sales and Service Clouds, that push forward the company’s goal of optimizing itself for the age of social, mobile and …

The Ultimate Customer Experience Infographic, 2014

In honor of Customer Experience Day, Temkin Group created its second annual “The State of Customer Experience” infographic.<p>You can see a vertical …

The Value of Customer Experience, Quantified

Intuitively, most people recognize the value of a great customer experience. Brands that deliver them are ones that we want to interact with as customers — that we become loyal to, and that we recommend to our friends and family. But as executives leading businesses, the value of delivering such an …

Strategic principles for competing in the digital age

Digitization is rewriting the rules of competition, with incumbent companies most at risk of being left behind. Here are six critical decisions CEOs …

The rise of the digital bank

As European consumers move online, retail banks will have to follow. The problem is that most banks aren’t ready.<p><b>Across Europe,</b> retail banks have …

Janrain for Mobile | Janrain

With more than half of time spent online happening via mobile devices, customers are interacting with your brand from multiple devices more than …

No-one Messed With Stanley Kubrick.

The Future Of Digital Marketing

Last week I was honored and thrilled to be interviewed by Outbrain in <i>The Guardian’s</i> Digital Content Hub.<p>In this interview I talk about:<p>Content and …

VOICE OF THE CUSTOMER Listening to your customers keeps you on course

<i>VOICE OF THE CUSTOMER: Listening to your customers keeps you on course</i><p>Listening is the essential component of communication between any two human …

Is JR the new Banksy?

Streetwear

Degenerate art: The art the Nazis hated

A new exhibition in New York puts some of the Third Reich’s despised ‘degenerate art’ on display. Alastair Sooke compares it with some works the Nazis loved.<p>One summer’s day in 1937, Hitler’s favourite artist, Adolf Ziegler, gave a speech in his role as president of the Reich Chamber of Fine Arts …

Art

Aligning Cost to Performance: How Digital Transformation is Nurturing the Insurance Industry - NelsonHall

Blonde hair, blue eyes, fair skin – we know about our physical make up... what about our digital make up? What does our Code Halo say about us? And …

Digital Banking: Enhancing Customer Experience; Generating Long-Term Loyalty

To stay profitable and grow in the new digital economy, banks need to adopt a customer-centric business model, diversify online delivery of products and services channels, and begin making meaning from valuable trails of digital information.

Cloud-Enabled Enterprise Transformation: Driving Agility, Innovation and Growth

Whether used for process optimization or modernization, cloud solutions bring much-needed flexibility to enterprises struggling to stay ahead of changing markets.

The Future of Work | Next Generation Technologies | Future of work

Latest <b>Articles</b><p>Multiple Authors |Feb 22, 2018<p>In Part 1 of this series we discussed the trust crisis businesses are facing today and how to kick start …

Future of Work Enabler: Flexible Commercial Models

As companies adopt more flexible approaches to business process service delivery, they are also moving to new outcome-based payment models that support how businesses need to operate today. (An installment in our multipart series on the shifts necessary for future-proofing your company.)

The Value of Signal (and the Cost of Noise)

It’s a new era in business, in which growth will be driven by finding meaning and insights in data. Recent research demonstrates what separates …

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How to Get to the Heart of Customer Experience

We've been in the thick of several customer experience-related projects at work, and I've been paying particular attention to the experiences I've …

How the Internet of Things Drives CRM Investments

Organizations are leveraging customer relationship management (CRM) technologies as a major part of their digital initiatives to enhance the customer …

Gartner Reprint