Sophie Yates

32 Flips | 4 Magazines | 2 Likes | 16 Followers | @SophieYates2014 | Keep up with Sophie Yates on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Sophie Yates”

$20 Hotel Wifi--And Other Ways Money Destroys The Customer Experience

In his comedy, “The Dictator,” Sacha Baron Cohen, best known for his roles as Borat and as Da Ali G, plays a Middle Eastern tyrant modeled on Saddam Hussein. Arriving in New York and checking in at a sumptuous Five Star hotel (which he has paid untold amounts to have furnished to his …

Customer Experience

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Travel

An app that has helped millennials save $25 million

Investors -- and millennials -- are nuts about Acorns.<p>Acorns is a new investment app that lets people automatically invest spare change from debit and credit card purchases.<p>On Wednesday, the eight-month old app announced that it banked$23 million in its third round of funding. The new round comes …

5 Characteristics Of An Innovation

Characteristics Of An Innovation<p>Individuals do not automatically adopt new products. They make a conscious decision of whether to use a particular …

Designing For The Elderly: Ways Older People Use Digital Technology Differently

While the ageing process is different for everyone, we all go through some fundamental changes. Not all of them are what you’d expect. For example, …

How To Design For Smartwatches And Wearables To Enhance Real-Life Experience

Lessons Learned From A Real-Life Project<p>We create a future of excessive distraction by treating our devices as small PCs. Cramming too much onto a …

Home Depot’s remodeled associate smartphone showcases mobile in-store prowess

Side-by-side view of old and new versions of The Home Depot First PhoneHome Depot continues to show that it is a force to reckon with in leveraging …

How Designers Turn Data Into Beautiful Infographics

Behind the scenes of information architects’ creative processes.<p>The best infographics are clear, easy to digest, and eye-catching. But the process of distilling data into a neat little chart, bar graph, or venn diagram usually requires pages and pages of messy preparatory sketches, which are rarely …

A 5-step guide to data visualization

Data has been described as the new raw material for business and the "oil of the 21st century."<p>The volume of data used in business, research and …

Data Visualization

Form Usability: The Pitfalls of Inline Accordion and Tab Designs

During our e-commerce research studies, particularly on checkout usability, we’ve found that tab-style and inline accordion form layouts can …

UX Design

When to Use Which User-Experience Research Methods

<b>Summary:</b> Modern day UX research methods answer a wide range of questions. To know when to use which user research method, each of 20 methods is …

The Power of Disciplined Simplification

<b>Over the last few years, we’ve seen a noted shift in the quality of customer experiences across industries, as well as an increased emphasis on</b> …

How To Estimate a UX Project

One of the most difficult things to get right, even for more experienced UX designers, is correctly estimating a UX project.<p>Whether you’re a …

Forget everything you thought you knew about the homepage

Image copyright iStockphoto / Avalon Studios.For all of the upheaval and turmoil that the internet has created in the media industry, and the …

Walmart tests grocery pickup service

Three East Valley Walmart stores will allow customers to order groceries online and pick them up at the store for free.<p>The service begins today at …

eCommerce

Perfect your calls to action with the right words

Words are hugely powerful. They are what mostly make up the Web. Without copy the Web would be nothing. Yet in many design projects words are seen as …

The Poor UX of Social Sharing Buttons and Why You Should Drop Them

How many times have you compromised the sleek and beautiful design of a website for the sake of social integration? I bet this is not a new dilemma …

Carousels

Carousels, image rotators, sliders, featured content modules, whatever the hell you want to call them — they’re everywhere on the web. There’s a 95% …

InVision Design and Collaboration Platform Works With Sketch

InVision has announced that its designer tool now fully integrates with Sketch, the Mac-based vector drawing app from Bohemian Coding. Sketch users can sync their Sketch source files directly with InVision, enabling them to reproduce prototypes, gather real-time feedback and collaborate with …

How Facebook's Groups App Will Dominate Market

Earlier this week Facebook launched a new application. Facebook Groups gives you access to the groups you manage or are a member of. As well as resurfacing an old community mainstay, the return of Groups as a separate application on a user’s smartphone screen can be seen as a defensive move for …

Is Mobile Usability Now A Search Ranking Factor?

In recent months, we’ve seen Google take a particular interest in the mobile usability of the sites it displays in its search results. One way in which we’ve seen this emphasis is in Google’s testing of ‘not mobile-friendly’ icons next to poorly optimized sites. I recently wrote about this in my …

Users don’t hate change. They hate you.

The 9x Effect Applies to Redesigns Too<p>Recently, more than the color of the leaves on the trees has been changing. Everyone seems to be redesigning. …

How To Run A Content-Planning Workshop

In this article, I’ll share the approach we developed to run content-planning workshops. While you will need to adapt the format to your scenario, …

User Experience and Credit Card Payment Forms

Everybody loves shopping, until you get to the checkout and have to swipe your credit card. This is not the most pleasurable part of shopping, is it? …

UX Design

Apple Gives CarPlay a Spin at Code/Mobile

Apple showed off its CarPlay technology at the Code/Mobile Conference in Half Moon Bay.<p>Apple chose a couple flashy sets of wheels — a fire-engine red 1969 Chevrolet Camaro and a jet black Hyundai Sonata — to attract attention to a new feature that connects iPhones to a car’s sound system.<p>CarPlay …

Nike+ Running iPhone app adds HealthKit integration, elevation tracking, more

Nike has updated its Nike+ Running app for iPhone with optimized support for the new iPhone 6 and iPhone 6 Plus screen sizes as well as integration with Apple’s Health app for iOS 8. The new version takes full advantage of the new iPhones so text and images no longer scale up. Integration with …

Share and Discover Knowledge on LinkedIn SlideShare

Discover. Share. Learn.<p>Share what you know and love through presentations, infographics, documents and more<p>Top 5 Deep Learning and AI Stories - October 6, 2017<p>445,460 views<p>445,460 views<p>Top 5 Stories in Design and Visualization - Apr. 9th, 2018<p>49,463 views<p>49,463 views<p>What is Artificial Intelligence …

iOS 8: will Apple's new Message leave users confused?

Apple is taking a calculated risk with its iOS 8 software, due in autumn. It's tweaking the Messages app, normally used to send text messages, with pictures or videos attached if you want, so that it can also send short voice snippets.<p>Not only that; it's building in Snapchat-like or WhatsApp-like …