Sonika Saurav

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Why ‘Mom’ and ‘Dad’ Sound So Similar in So Many Languages

The story of a strange linguistic coincidence<p>Is there anything inherently “doggy” about the word “dog”? Obviously not—to the French, a dog is a <i>chien</i>, to Russians a <i>sobaka</i>, to Mandarin Chinese-speakers a <i>gǒu</i>. These words have nothing in common, and none seem any more connected to the canine essence …

Linguistics

UX Design Best Practices: Refined Microinteractions

If individual interactions are the cells that make up the UX, then microinteractions are the atoms within the cells. As technology continues to …

UI Design

MacTrast Deals: Ultimate Data & Analytics Bundle

Today’s businesses create mountains of data, and they need employees that can effectively analyze it! The Ultimate Data & Analytics Bundle will teach …

Big Data

487: Your Office's Hidden Artists and How to Work with Them

Obama's Chief Data Scientist Reveals How the Government Uses Big Data

Dhanurjay “DJ” Patil is the first ever Chief Data Scientist for the United States government, and he says the key to success is getting that data</i> …

Big Data

5 cognitive biases that are killing your decisions

<i>This post originally appeared on Crew blog.</i><p>It’s hard to accept that what holds us back from reaching our potential is all in our head.<p>While it may be a bit of a cliche, we really are our own worst enemies.<p>Maintaining a growth mindset isn’t a matter of walking up a staircase one small step at a …

Using Games to Help Your Group Create Amazing Products

Games can also be applied to innovation, which is the topic of the book “Innovation Games: Creating Breakthrough Products Through Collaborative …

Innovation

Why Customer Experience is The Catalyst for Digital Transformation

<i>As a digital analyst, I spend a lot of his time thinking about the future of customer experience. So much so that my next book attempts to rethink</i> …

Customer Experience

The Inescapable Paradox of Managing Creativity

When facing the challenge of unleashing organizational innovation, many leaders fail. Some attempt to help their teams flourish by granting almost unlimited freedoms, only to discover that they have created chaos, not high performance. Others try to force their employees’ creativity through …

Engage Your Audience

• 28 November 2014<br>• By Ffion Lindsay<p><b>A good public speaker takes their audience on a journey, leaving them feeling inspired and motivated. But structuring</b> …

3 startups who get customer support right

3 startups who get customer support right Sometimes it seems like the more things change, the more they stay the same. A new generation of startups …

Customer Service

The Choice Between Customer Service and Technology

A recent article on RetailWire.com posed a question about which of two customer loyalty strategies delivered greater ROI. Is it a customer service …

5 Top Customer Service Articles For the Week of September 7, 2015

TOP CUSTOMER SERVICE AND BUSINESS ARTICLESEach week I read a number of customer service articles from various online resources. Here are my top five …

Customer Service

3 Ways to Encourage Smarter Teamwork

Business problems today are too big for any one person to solve. Agile teams are much more effective at solving problems than are lone geniuses. So why do we still reward the smartest people in the room more so than those who excel at working with others? You know who I’m talking about: the people …

Leadership

The best tropical holiday destinations in Asia for under £40

White sand, azure sea and palm trees on your doorstep … from India to Indonesia we round up Asia’s best affordable winter-sun idylls • See hotels in Africa & Indian Ocean | Australia | South America | Central America & Caribbean<p><b>Cambodia</b><p><b>Treehouse, Koh Rong</b><br>Cambodia’s second-largest island, Koh Rong, …