Shovik Chatterjee

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How to Give Feedback People Can Actually Use

Over the last decade, I’ve conducted thousands of 360-degree feedback interviews with the colleagues of the leaders I coach. My goal with these sessions is to get a better sense of my clients’ strengths and weaknesses, but more often than not, the feedback isn’t particularly useful.<p>How do you give …

UX Books on Research & Strategy – UX Collective

There are hundreds of UX Design Books out there — but very few of them focused on User Research and Strategy. The list below aggregates some of the …

UX Design

To Become a Leader, Think Beyond Your Role

The world is full of people with opinions. Television, radio, and other media are brimming over with commentators making suggestions and offering seemingly authoritative advice to government officials and corporate executives about what they ought to do. At dinners and cocktail parties — and around …

Well-Designed: How to Use Empathy to Create Products People Love

Most companies consider strong product management to be the “glue” that holds together products as they are being conceived of and built. They treat …

Make Yourself Immune to Secondhand Stress

<i>HBR STAFF</i><p>Over the past decade, we have learned how our brains are hardwired for emotional contagion. Emotions spread via a wireless network of mirror neurons, which are tiny parts of the brain that allow us to empathize with others and understand what they’re feeling. When you see someone yawn, …

Creating an Effective Peer Review System

Employee performance reviews are a hot topic once again. Deloitte and Accenture have abandoned annual evaluations and rankings, and according to the July/Aug issue of HBR, it’s time to “blow up” traditional HR. What practices should be instituted instead? Many people think real-time peer reviews …

How to Embrace Complex Change

Lee Wright<p>Denise Wang felt settled in her life in London. She had a great job as the divisional marketing chief at a UK-based consumer goods company; a supportive husband, Phil, who was a partner in an international consultancy; and two daughters, eight and 10, who had for the previous three years …

Employees Can’t Be Summed Up by a Personality Test

When we were in college, Eleanor, then my girlfriend (now my wife), wanted me to take a Myers-Briggs type test, a personality assessment that would categorize me into one of 16 boxes, each box containing four letters that would explain me.<p>I didn’t want to do it.<p>So she made it easy for me. “Come on, …

Design Thinking Comes of Age

There’s a shift under way in large organizations, one that puts design much closer to the center of the enterprise. But the shift isn’t about aesthetics. It’s about applying the principles of design to the way people work.<p>This new approach is in large part a response to the increasing complexity of …

The Organizational Apology

The <i>Washington Post</i> called it “creepy.” The <i>Atlantic</i> said it “might have been illegal.” One privacy advocate wondered if it could have made people suicidal. Those were just some of the reactions to the disclosure, in June 2014, that Facebook had allowed academic researchers to manipulate the news …

When to Give Feedback in a Group and When to Do It One-on-One

If you’re like most leaders, you’re probably reluctant to give an individual feedback in a team meeting. You’ve probably learned to praise in public and criticize in private. You may be concerned that if you give feedback in a group setting, you’ll put that person on the spot, get him or her …

Understand the 4 Components of Influence

We’ve all encountered people who say less but what they say matters more; people who know how to use silence to dominate an exchange. So having influence means more than just doing all the talking; it’s about taking charge and understanding the roles that positional power, emotion, expertise, and …

The three wonders of the ancient world solving modern water problems

In Peru, Kenya and India, NGOs are helping communities overcome water scarcity using wisdom from the past<p>India<p>Across large swaths of the Thar desert in western India, traditional techniques for harvesting the little amount of rain that falls has helped people survive the powerful effects of the sun …

Feedback Without Measurement Won’t Do Any Good

The managerial feedback was excellent — crisp, clear, and constructive. Its tone was caring, compassionate, and compelling. Each criticism was consequently heard, acknowledged, and understood. Message received; next steps agreed. A potentially awkward and painful conversation became a bonding …

We’re All Terrible at Understanding Each Other

Whatever you may have heard to the contrary, Chip Wilson is not an idiot. The founder and former CEO and Chairman of Lululemon Atheltica is, in point of fact, a highly successful entrepreneur, philanthropist, innovator, and self-made billionaire. Idiots are very rarely any of those things.<p>But a …

The Research We’ve Ignored About Happiness at Work

Recently, we found ourselves in motivational seminars at our respective places of employment. Both events preached the gospel of happiness. In one, a speaker explained that happiness could make you healthier, kinder, more productive, and even more likely to get promoted.<p>The other seminar involved …

Do you have ‘maths anxiety’?

Mental arithmetic can be stressful for many people, causing a lifelong fear of numbers. What makes the brain freeze up when calculating hard sums? David Robson reports.<p>Sweaty palms, a racing pulse, that choking feeling in the back of my throat: nothing sends fear into my heart like the need to …

The Brain

Find the Right Expert for Any Problem

There’s a growing awareness among R&D managers that tapping the expertise of people in distant, analogous fields can yield highly novel solutions to innovation problems. But finding these experts poses a significant challenge of its own. Who and where might they be? The prospect of searching for …

Are We More Productive When We Have More Time Off?

We were recently working with a company in Amsterdam, and having difficulty getting a summer meeting scheduled because of the number of executives who were on vacation. Experiencing some frustration, we began to wonder how this company actually got its work done. But their VP of HR assured us, “I …

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Assessment: Is It Time to Rethink Your Career?

Tip: Three Keys to Influencing Others

<b>Brad Holst</b>, principal and executive director at Mandel Communications, offers tips for getting people to see your side of the argument.

What Makes FC Barcelona Such a Successful Business

“Blue and claret blowing in the wind. One valiant cry. We’ve got a name that everyone knows: Barça, Barça, Baaarça!” So runs the battle hymn of FC Barcelona (aka Barça), the Catalan soccer club that won the UEFA Champions League — the world’s most prestigious inter-club soccer championship — …

To Form Successful Habits, Know What Motivates You

Have you ever been driven crazy by a coworker’s persistent questioning of what the team is doing, and why, and whether things could be done more efficiently—or have you been driven crazy by a colleague’s refusal to address those crucial questions?<p>Have you ever worked with someone who met deadlines …

Reusable Bags Make People Buy Organic—and Junk: An Interview with Uma Karmarkar

Lew Robertson/Getty Images<p><b>The research:</b> Uma Karmarkar, an assistant professor of marketing at Harvard Business School, and her research partner Bryan Bollinger, of Duke’s Fuqua School of Business, studied the grocery bills of thousands of California shoppers. Because the receipts noted small …

Do Better at Doing Good

In the mid-1980s, several major antidrug initiatives, targeted at school-age children, were launched in Boston. A significant amount of media time and space was devoted to public-service announcements designed by top-notch advertising talents. The ads were brief, clear, and informative. In 1987, …

When an Employee Quits and You Didn’t See It Coming

It’s Friday afternoon and one of your employees asks for a private meeting. Before you even close the door, she tells you she’s found another job and is leaving the company. Once you get over the shock, how should you respond? How do you cover her responsibilities? And how do you make sure that the …

A Second Chance to Make the Right Impression

Romualdo Faura<p>Years ago a friend of mine, Gordon, interviewed for a position at a prominent university. During his daylong visit to campus, he had lunch with a senior faculty member (let’s call him Bob) who had final say over the hire. After their food arrived, Bob said of his meal, “You know, this …

Personality Tests Can Help Balance a Team

It’s just plain hard to get people working together the way you’d like. That’s because, left to our own devices, we are often too greedy and self-centered to collaborate, preferring instead to compete as individuals. Sigmund Freud made this point, comparing humans to hedgehogs in the winter: When …

Artificial Intelligence Is Almost Ready for Business

Artificial Intelligence (AI) is an idea that has oscillated through many hype cycles over many years, as scientists and sci-fi visionaries have declared the imminent arrival of thinking machines. But it seems we’re now at an actual tipping point. AI, expert systems, and business intelligence have …