LANAIR Group

1,027 Flips | 1 Magazine | 10 Likes | 1 Following | 8 Followers | @ShoreTel | ShoreTel Gold Champion Partner info@lanairgroup.com

Take Your Business to New Heights with a Cloud-Based Phone System

Cloud communications enable users to increase productivity, streamline workflows and collaborate with ease.<p>Your phone system plays a critical role in …

Beyond mobility: Enter the digital workspace | VentureBeat

<i>Presented by VMware</i><p><b>Employees often choose their own technologies. The challenge is around supporting this choice within the right platform framework</b> …

Summit App Challenge Demonstrates Ease of Building Voice & SMS Apps

ShoreTel recently hosted a Summit App Challenge for our employees to gain hands-on experience building voice and SMS applications on our Summit CPaaS …

Behavioral Psychology Has More to Do with Customer Experience Than You Think

Many organizations probably don’t give behavioral psychology a lot of consideration when developing a customer satisfaction strategy. But you might …

3 Hot Buttons for Hosted UC

Get to know the top VoIP and UC trends and how these trends impact the cloud as the right deployment model. Cloud technology is evolving rapidly and …

10 Questions to Ask Before You Select a SIP Trunking Provider | eGuide

Gain the benefits of cloud communications with SIP trunking. Ask these 10 questions to vet potential vendors and compare their level of service …

How to Run Effective Virtual Meetings

ShoreTel Unified Communication solution for SMB Offeringsreceived a “Strong Positive,” the highest possible rating given, in Gartner’s report titled …

3 Ways Communications Technology Can Improve Employee Retention and Engagement

For the fourth quarter of fiscal 2012, consolidated revenue was $78.5 million, an increase of 39 percent sequentially over the third quarter of …

ShoreTel Connect

Translation

Recording ShoreTel phone calls!

Call Center not Required!Long the standard in boiler room call center applications, recording calls is often a requirement outside the call center. …

Digital Natives Don’t Like Working for Dinosaurs

The daughter of one of my friends asked me an interesting question recently. She said, “What was it like growing up when there wasn’t any technology?”<p>…

7 Roles Within Your Organization that are Vital to Rollout Success

If you’re in charge of rolling out your company’s new communications technology, it’s important to remember that you can’t do it all by yourself. It …

5 Ways Millennials Will Boost Workplace Productivity

With more Millennials in the workplace than any other generation, it’s inevitable that corporate culture will change – and swiftly. In fact, this …

12 Enterprise and Mobile IT Predictions for 2017

IT experts lay out their predictions for the New Year, which span mobile productivity, microservices, and bots to Generation Z, and securing the …

Three key questions for a successful hybrid deployment of UC

Managing on-premises and cloud-based apps is quite the balancing act. Enterprises need to determine how important each application is to their …

Meet Mitel

Major League Baseball<p>“Mitel is a global leader in providing the kind of sophisticated, custom communications network that addresses the unique needs …

LANAIR Group, LLC

Design an IVR Experience That Drives Happiness

When it comes to contacting a business for the first time, a recent study from Software Advice, a company that compares IVR systems, found that …

5 Smart Contact Center Strategies Designed to Improve the Customer Experience

In a recent study of more than 300 contact centers from across the globe, Deloitte found that 85% of respondents viewed customer experience as a …

LANAIR Blog

ShoreTel Connect Advanced Application Catalog | ShoreTel

Why ShoreTel? Because we support your vision. Communicate however you want, with immediacy and ease.

5 Business Scenarios Where SIP Trunking Makes Sense

How a Strong Knowledge Base Supports Top-Notch Service Delivery

Want to increase customer loyalty and overall happiness? Help your customers to help themselves.<p>As a recent Forrester survey demonstrated, there’s a …

5 Warning Signs That Your Phone System Is Doing More Harm Than Good

If you’re like a lot of businesses, the only time you think about your phone system is when it’s not working. But the “set it and forget it” mindset …