Shengrong Tang

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The importance of being omni-channel fit in the new age of retailing

<b>Technology has empowered consumers in ways we could never have imagined and the impact is enormous, exciting and perhaps a little daunting for many</b> …

5 Tech Trends That Will Hit Every Retail Store By 2020

Showrooming—the practice of shoppers using retail stores to discover products they’d like to buy, then completing their purchases online where they can find better deals—is often cited as a concern of physical retailers. With an enticing mix of low prices, breadth of selection, and convenience, …

eCommerce

What to Do When People Draw Different Conclusions From the Same Data

<i>“In God we trust; all others must bring data.”</i><p>That famous line from statistician William Edwards Deming has become a mantra for data-driven companies, because it points to the promise of finding objective answers. But in practice, as every analyst knows, interpreting data is a messy, subjective …

Is it time to get nervous about the inner city apartment glut?

<b>Boy are the inner city apartment markets of Sydney and Melbourne behaving differently</b>.<p>And these differences are important for property investors to …

Building a Collaborative Enterprise

Artwork: Geoffrey Cottenceau and Romain Rousset, <b>Logo</b>, 2008<p>A software engineer we’ll call James vividly remembers his first day at Computer Sciences Corporation (CSC). The very first message he received: “Here are your Instructions” (yes, with a capital I).<p>“I thought I was bringing the know-how I’d …

Price-Sensitive Customers Will Tolerate Uncertainty

When I help a company with their pricing strategy, the typical first day of an engagement entails the client company’s vice president saying with a grin: “So, how are you going to help us raise prices?”<p>While price-raising opportunities generally do exist, this is a provincial view of the upside of …