Shellie Parker

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Engineering students extinguish fire with sound

Imagine if all you needed to put out fire was a subwoofer. It's an idea that has been toyed with, theoretically, over the years -- DARPA demonstrated an acoustic extinguisher in 2012, following prior experiments from other researchers. Now, for the first time, a handheld extinguisher exists that …

Engineering

Qlik Launches Full Qlik Sense Product To Answer Need for Governed Self-Service Business Intelligence and Data Visualization

RADNOR, Pa., Sep 17, 2014 (BUSINESS WIRE) -- Qlik®, QLIK a leader in data discovery, today introduced general availability of Qlik® Sense, …

Big Data

The Fix - Language-learning apps for free

Disneyland's original prospectus revealed!

Thanks to an anonymous benefactor, Boing Boing is pleased to present the first-ever look at the original Disneyland prospectus.<p>Thanks to an anonymous …

To Get the Most Out of LinkedIn Groups, Follow These Guidelines

4 min read<p>Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>LinkedIn groups can be a great resource for people looking to network on the career-social platform. Not only do they connect you with other like-minded people but also provide a bevy of information small-business owners and …

Entrepreneurship

Bad Customer Service Happens, But You Don't Have to Accept It | Inc.com

Want to create a customer for life? Make sure your customer service operation is always up to snuff and delights the customer as much as possible. Sounds simple in theory, but here are five reasons companies routinely drop the ball on customer service:<p><b>1. They focus too much on new business.</b> Most …

Customer Service

The Secret to Delighting Customers

What motivates employees to go above and beyond the call of duty to provide a great customer experience? Disney tells a story about a little girl visiting a theme park who dropped her favorite doll over a fence. When staff retrieved the doll, she was covered in mud, so they made her a new outfit, …

Seth's Blog

Sometimes, we're so eager to have an opinion that we skip the step of working to understand. Why is it the way it is? Why do they believe what they …

Why Most Businesses Lose Customers (and How to Keep Yours)

The average small business loses half its customers within three years. Here are four things you can do to beat those odds.<p>The average small business loses half its customers within three years. That grim statistic comes from serial entrepreneur, speaker, and consultant Barry Moltz, who shared it …

Small Business

Diagnose Your Customer Culture

What happens when you deliver poor customer experiences and get complaints? You might ignore your customers — or worse, blame them — and lose them for life. Or you might fix their problems and earn their loyalty. What you and your employees will do depends on your customer culture.<p>In truly …

To Keep Your Customers, Build More Moats

Don't let the allure of chasing new customers blind you to the massive value of embracing current customers to the point where they simply can't leave.<p>I’m always surprised by how often even very sharp entrepreneurs don’t understand the importance of always making sure that even as their people …

Business Strategy

Do you love your customers? | Seth's Blog

There are two ways people think about this:<p>We love our customers because they pay us money. (Inherent here is customers = money = love.)<br>• We love our …

The Most Important Question to Ask Prospective Customers | Inc.com

The fast-talking salesman is a convention of popular culture. But selling is more like taking confession or practicing psychology: It is a listening profession. The entrepreneur's job is not to pitch his product. Rather, it is to get the potential buyer to clearly articulate her needs, budget, time …

Selling

3 Slam-Dunk Ways to Give Customers Exactly What They Want

Making customers happy doesn't have to be terribly difficult. In fact, they usually want just one thing from you. Here are three ways to deliver it.<p>Regardless of what you're selling and whom you're selling it to, there is one thing that your customers want more than anything else: They want your …

Customers

It All Begins With Your LinkedIn Profile

LinkedIn is the best place for business professionals to post information about themselves, regardless of your discipline. As a business …

Getting New Hires Up to Speed Takes Longer Than You Think - Small Business Trends

Do you think your small business does a great job of getting new hires off on the right foot because you provide two or three weeks of intensive …

30+ Ways for You To Use YouTube Effectively

YouTube is one of the hidden gems in online marketing. It is a terrific way for small business owners to compete with the big brands. But creating …

The Link Between Thought Leadership and LinkedIn

The topic of thought leadership has been hot and heavy over the last year or two. Often discussed, speculated about and outright claimed by some, it …