Buffy Heslin

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Scuba Diving with the Deadliest Animals on the Planet

<b>DIVE IF YOU DARE</b><p>There is diving — the casual pursuit of water time for the simple fun of it. And then there's DIVING — exploring new frontiers and …

Beyond Customer Service: Cities and the Breathtaking Promise of 311

A few weeks ago at Harvard, some of the country's leading 311 directors, chief innovation officers, chief information officers and chiefs of staff …

Customer Service

10 Companies With Excellent Customer Service

<b>With so many shopping options--online and in-store--customer service matters more than ever. Find out which brands do the most to keep you</b> …

How You Can Create the 'Perfect' Social Media Post (Infographic)

This story originally appeared on PR Daily<p>We all wish there were a magic formula we could follow to create Facebook posts that our fans love or tweets that spark retweets by the thousands.<p>Alas, there isn't.<p>Each social network operates a little differently, and each brand's fans have their own …

Social Media

Creating a Customer Service Culture: Starts by Focusing on Employees, Not Customers | CustomerThink

Do you want to create a corporate culture that is focused on customer service but don’t know where to begin? To better serve customers, the first …

What does good Customer Service mean? Our guide to great service..

Where Customer Experience Professionals Focus for Results [Infographic]

<b>If you build the type of customer experience worth talking about, customers can’t help but talk about that. Word of mouth is key in customer …

Stock Quotes, Business News and Data from Stock Markets | MSN Money

Great Customer Experience Needs Engaged Employees: Forrester Looks at How to Get There

Have you ever been to Trader Joe’s natural foods supermarket? The employees are so happy they almost sing, they tell you how much they love something …

5 Profound Insights On Success From A Wharton Prof Devoted To Understanding It

When Wharton Business School professor Richard Shell was faced with a life-threatening illness, he was forced to think about the big picture. What was success to him? Since then, Shell has dedicated his life to helping folks find true meaning in their own lives and work.<p>If one advances confidently …

Creating A Company Culture That Matters

My company’s leadership used to focus mostly on vision, position, product and service while assuming our culture was organic to our company and the …

6 Reasons to Upgrade to RebelMouse from WordPress

The huge gap between current CMS offerings and what the world needed occurred to me during my time as CTO of The Huffington Post. When we were …

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