Scott Epstein

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10 things you can learn in 10 minutes that will change your life

In fact, more than two-thirds of employees reported being overloaded at work, according to Cornerstone's 2014 State Of Workplace Productivity Report. And 84% think the overload won't be letting up anytime soon — it's increasing.<p>In light of this reality, you're probably searching for the best …

Productivity

An exercise scientist told us how working out for a short amount of time can produce big results

The idea is simple: You work out for a short amount of time in intense bursts that spike your heart rate, often alternating those bursts with gentler exercise that lets you catch your breath.<p>So instead of your hour long run, you might work out instead for, say, 30 minutes.<p>During the course of those …

Exercise
Customer Experience

Junk Food Fitness Experts Won’t Eat

If we had to put money on it, those in the former group enjoy fitness because it has helped them lose weight, while those watching the second-hand …

How Apple Watch heart rate sensor can improve your running

When you run with Apple Watch, swiping to the right in the Workout app reveals your heart rate. Does the device display this data just for curiosity value, or can Apple Watch heart rate information actually improve your running?<p>Green versus infrared LEDs: the difference with the Workout app<p>Apple …

Do you really want a journey map? Or is a customer experience map better?

At Heart of the Customer we focus almost exclusively on journey mapping. So when a new customer calls, it often surprises them when we ask them …

10 Rituals That Morning People Use To Start Successful Days

Learn how building good habits helps morning people sharpen their mind and strengthen their body for achieving success.

8 Books Warren Buffett Tells Millionaires to Read | Inc.com

I've previously posted reading recommendations from Steve Jobs, Bill Gates and Elon Musk, all of whom are legendary high tech entrepreneurs. Warren Buffett is a different sort of icon: a true pioneer of investment philosophy.<p>Not surprisingly, Buffett's recommendations are almost entirely about …

Investing

8 Ways to Get Great Abs—Without Crunches

Not only can you do crunches everyday for years without seeing any dramatic results, but you can also cause neck and back strain, fitness experts …

How Your Tight Hamstrings are Holding You Back in the Gym

Here’s why: Your hamstrings are some of your biggest, most powerful muscles in your lower body, but sitting all day makes them weak and immobile. 
With your hamstrings not working at their full capacity, your explosiveness, agility, strength, and quickness all take a hit.<p>(For more awesome fit tips …

How To Think Like Apple About The Customer Service Experience

Steve Jobs would say, over and over and over, words to this effect:<p><i>You‘ve got to start with the customer experience and work back toward the technology – not the other way around.</i><p>This means that the technology sold by Apple, or used by Apple in support of the customer experience, doesn’t have to be …

Think Small to Win Customer Loyalty

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>People gravitate toward companies because of their products and leave them because of their service.<p>Why is it then that so many large companies under invest in this area? Research by Net Promoter Score inventor Fred Reichheld found that a …

Customer Experience

It’s the CUSTOMER Experience

Bill Clinton won the presidency with the mantra, “It’s the economy, stupid,” and I think CRM could borrow heavily from that pithy bit of logic. When …

Customer Journey Maps – the Top 10 Requirements (Revisited)

Two years ago I posted <i>Customer Journey Map – the Top 10 Requirements</i>. Since then, it’s been viewed over 60,000 times at this site, as well as many …

5 Tell-Tale Signs That You Are A True Leader

<i>Leadership is practiced no so much in words as in attitude and in actions – Harold S. Geneen</i>Back in 2009 I wrote a short article about leadership, …

Self-improvement

Tip of the Day 3/16

Don't buy into the hype. We consulted some experts to clear up the most common fitness myths.

Exercise

Michael Jordan's Mindfulness Meditation Coach: The Secret Weapon of Phil Jackson, Kobe Bryant and You

Michael Jordan Almost Defying Gravity While In the Zone. Photo Courtesy Cliff<p>George Mumford may not be a household name, but if you've ever followed basketball then you've likely seen his work. If you've seen the Three Peat by the Bulls, the Lakers' championships, Michael Jordan's famous …

Mindfulness

5 Mistakes That Are Killing Productivity

In today’s world, we’re expected to take on more projects and to deliver great results, no matter how overloaded we are. So what do we do?<p>In today’s …

7 Minute Morning Routine For Better Health, Wealth, & Happiness

Looking to power up your day? Check out this 7 minute morning routine for better health, wealth, and happiness. Begin the day feeling great and be …

Happiness

Seven Questions With Customer Strategy Expert Jeanne Bliss

Did you know some of the best companies in the world have Chief Customer Officers? These are board appointed roles who have the ability to create and drive customer strategy across the company, unencumbered by boundaries or traditional silos of business units.<p>The Chief Customer Officer reports to …

Customer Experience

Is customer experience management the new CRM?

In the past, suppliers could count on customers not knowing what competitors were offering in product features, services and prices, but now …

Customer Experience