Sarah Keen

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Recruiters: Stop Talking And Learn How To Listen.

<i>“Chasing a person doesn’t give you value or build values in you. You earn your value by chasing morality and practicing dignity.” –</i> <b>Shannon L. Alder</b>If …


How to Breed Leaders for the 'Positive Business' Era

The shifting role of educators is shaping the business leaders of tomorrow.<p>The world of work is changing -- again.<p>While business has always been fluid, in the past few hundred years there have been fundamental changes in the nature of work. Prior to the industrial revolution, work was very local …

Employee Engagement

7 Things to Avoid Saying in a Screening Interview

With the recruiting market picking up, I am screening more candidates than I have in a long time. A majority of the candidates I am talking to …


Customer Experience F-Words

When Customer Experience is introduced into a corporate strategy or dusted off, when it has been there all along, as a part of a strategy review, it …

UX Design

How to Launch a Website for Your Small Business

Source: Shutterstock<p>Owning an online business can be a lucrative opportunity to earn big, but most successful websites seem to be owned by people …

Here are 10 companies that act like they hate their customers

Recently, Comcast customers in Philadelphia were invited to share their thoughts on the cable television giant. One Philly resident after another …

12 Books Entrepreneurs Must Read

Small Business