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Amazon's awful war of words: How an iron-fisted PR strategy went off the rails

Amazon's awful war of words: How an iron-fisted PR strategy went off the rails

Salon - Laura Miller

(AP/Reuters/Richard Brian) August 21, 2014 3:00AM (UTC) Since 1948, Highlights for Children ("Fun With a Purpose") -- a magazine most of us have only ever encountered in pediatricians' waiting rooms -- has featured a cartoon called "Goofus and Gallant." Intended to teach kids the basics of courteous …

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