SAPTelco

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Mind the Gap: Using Context to Bridge the Customer Engagement Gap - The Digital Future

2 minute<p>Communication service providers (CSPs) are continually being challenged by industry disruptors – such as over-the-top (OTT) companies – that …

Customer Experience

Will AT&T follow Verizon in selling its California landline network?

Frontier Communications' bumpy takeover of Verizon's landlines in California raises a question about the fate of the state's other big controller of copper wires. Is<p>AT&Talso looking to unload its landline network?<p>The answer is a resounding maybe.<p>At issue are the copper phone lines that for decades …

Randall Stephenson

The [NON] Surprise Trends of 2016: Customer Experience and Big Data - The Digital Future

4 minutes read<p>When I think about what the top trends are for CMO’s of telecommunications companies in 2016, it’s not surprising that once again it …

Customer Experience

McKinsey & Company: Speed and Scale – the Key to Customer Journeys - The Digital Future

1 minute<p>It’s no news to telecommunication companies that the customer journey – and the buyer’s experience along the way – is key to fueling new …

Customer Experience

New Business Models Rise from Digital Disruption - The Digital Future

6 minutes read<p><i>Consumers’ digital choices are eating into telco revenue. New business models step away from building a bigger subscriber base and look</i> …

Innovation

An Inside SAP Perspective: How Telcos Are at the Heart of the Digital Transformation - The Digital Future

1 minute<p><i>Earlier this year, Detecon Consulting interviewed Achim Hebestreit, the global lead for the solution portfolio for digital services in the</i> …

Innovation

That didn’t take long: Smartwatches have overtaken Swiss watches in global shipments

Luxury watch makers that wrote off smartwatches as a threat are learning a crucial lesson: Never underestimate Apple.<p>In the fourth quarter of 2015, global smartwatch shipments overtook Swiss watch shipments for the first time. Research firm Strategy Analytics reports that 8.1 million smartwatches …

Wearable Tech

Mobile World Congress: Innovations that Drive Digital Transformation

Can you imagine what would bring the CEOs and top executives of Cisco, Ericsson, MasterCard, AT&T, Facebook, GE, PayPal, and UNICEF together in one …

Innovation

Wray Reshaping CenturyLink Cloud Operation

CenturyLink CTO Aamir Hussain wasted no time in reorganizing the third-largest US telecom carrier into an agile IT organization. The man he chose to …

Skateboarding

The world's first smartphone, Simon, was created 15 years before the iPhone

It was called the Simon Personal Communicator, and it was created by IBM more than 15 years before Apple released the iPhone.<p>IBM's Simon was the first phone to meld together the functions of a cell phone and a PDA, and it launched with the price tag of $899 with a service contract ($1,435 in …

Gear & Gadgets

Telco Transformation: Bold Moves for Big Opportunities

What’s an industry that’s been shaken up and remolded supposed to do? Adapt, of course. That, and have the confidence to make bold moves. And that’s …

Innovation

10 Weirdly Useful IoT Devices

10 Weirdly Useful IoT Devices<p>You've undoubtedly heard about smart refrigerators and home temperature monitors, but how familiar are you with …

Pets

Where the Digital Economy Is Moving the Fastest

The transition to a global digital economy in 2014 was sporadic – brisk in some countries, choppy in others. By year’s end, the seven biggest emerging markets were larger than the G7, in purchasing power parity terms. Plus, consumers in the Asia-Pacific region were expected to spend more online …

More Than a Billion Enterprise Devices Are on the Internet of Things

Expect that number to break the five billion mark within five years, a report from Verizon says.<p>We hear a lot these days about the Internet of Things, everyday appliances connected to the Internet.<p>But there’s another side to the IoT — using smart devices in the business environment — and rarely do …

Internet of Things

The Future Is Now: Tap The Potential Of Connected Consumers [INFOGRAPHIC]

In the tech world in 2017, several trends emerged as signals amid the noise, signifying much larger changes to come.<p>As we noted in last year’s More …

Move Beyond Customer Engagement 1.0 – Breakout Strategies for Success in 2015

In case you haven’t noticed, we here at SAP for Telecommunications have been talking a lot about improving customer engagement recently as we’ve …

Customer Experience

Big video data could change how we do everything — from catching bad guys to tracking shoppers

Everyone takes pictures and video with their devices. Parents record their kids’ soccer games, companies record employee training, police surveillance cameras at busy intersections run 24/7, and drones monitor pipelines in the desert.<p>With vast amounts of video growing vaster at a rate faster than …

How Smart, Connected Products Are Transforming Competition

Information technology is revolutionizing products. Once composed solely of mechanical and electrical parts, products have become complex systems that combine hardware, sensors, data storage, microprocessors, software, and connectivity in myriad ways. These “smart, connected products”—made possible …

Canada’s Ombudsman reports drop in telecom complaints

In its annual report released Tuesday, the Commissioner for Complaints for Telecommunications Services (CCTS) says it accepted 11,340 complaints in 2013-2014 (its reporting year ended on July 31), which was 2,352 or 17 per cent fewer than in 2012-2013.<p>Top 10 telecom companies by complaints …

In Smart Home, Retrofit May Be The Next Big Thing

When you look around at many of the smart home systems coming to market, most require what is called in the business tech world a ”fork lift upgrade”, meaning you have to throw out your old hardware and replace it with new gear in order to get the advantages of new technology.<p>Take the Nest Protect …

T-Mobile’s Legere Launches Twitter Storm to Talk Apple SIM (And Poke Rivals)

T-Mobile CEO John Legere launches one-man Twitter storm to discuss the intricacies of the new Apple SIM -- and take a few shots at rival wireless carriers (natch).<p>T-Mobile’s voluble chief executive launched a one-man Twitter storm to discuss the new Apple iPads designed to work on any mobile …

Coming this holiday to Best Buy and Target: The internet of things

Advertisement<p>4 Comments<p>Credit: Best Buy<p>Best Buy is creating new in-store Connected Home departments that should roll out to more than 400 stores by …

Best Buy

How Can Today’s Mobile Operators Evolve Into Digital Telcos of the Future?

<i>Telecoms.com periodically invites expert third-party contributors to submit analysis on a key topic affecting the telco industry. In this piece</i> …

T-Mobile Launches 'Wi-Fi Unleashed' Campaign, Pledges Support for Wi-Fi Calling on All New Smartphones

T-Mobile today hosted its 7th Un-carrier event where it announced plans for a "Wi-Fi Unleashed" campaign. According to the company, all smartphones going forward will be able to take advantage of the network's Wi-Fi calling and texting, including Apple's iPhone 6 and iPhone 6 Plus.<p>Wi-Fi calling and …

Verizon Makes Integrated Services Push Around Cloud

Verizon's new cloud fabric, launched a year ago, is being combined with its network and security services to create a host of new offers, including a …

Internet of Things

The M2M Opportunity For CSPs: Monetizing The Internet Of Things

27-August-2014 | Digital Economy | Internet Of Things<p>The M2M Opportunity For CSPs: Monetizing The Internet Of Things<p>The Internet of Things (loT) is …

Innovation

Pics: Verizon Innovation Generator

Verizon opened the doors to its Innovation Center in Waltham, Mass., last week to show off some of what it and its partners have been working on.<p>The …

Mobile