Avatar - Ryan Rubio
Ryan Rubioadded this to Design Thinking
Digitizing customer journeys and processes: Stories from the front lines

Digitizing customer journeys and processes: Stories from the front lines

mckinsey.com - By Chandana Asif, Jiro Hiraoka, Tomas Jones, and Prerak Vohra

These company examples highlight what some leaders are doing to build new customer experiences. A compelling customer experience has evolved from a …

View on mckinsey.com