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There Are 4 Types of Managers. One Is More Effective Than the Others

In a utopian corporate world, managers lavish a constant stream of feedback on their direct reports. This is necessary, the thinking goes, because organizations and responsibilities are changing rapidly, requiring employees to constantly upgrade their skills. Indeed, the desire for frequent …

Management

How to Give Employees Structure Without Stifling Them

Leaders know they need to give people room to be their best, to pursue unconventional ideas, and to make smart decisions in the moment. It’s been said so often that it’s a cliché. But here’s the problem: Executives have trouble resolving the tension between employee empowerment and operational …

Management

How to Get People to Accept a Tough Decision

Imagine this: You’re a general manager for a manufacturing company and orders are up. You know you should be celebrating, but instead, you feel gut punched. Your plants are facing severe capacity and material constraints and you know you can’t fill these orders. Now you have to decide which ones to …

Management

How to Lose Your Best Employees

You want to be a great boss. You want your company to be a great place to work. But right now, at this very moment, one of your key employees might be about to walk out the door.<p>She has consistently brought her best game to work and has grown into a huge asset. But her learning has peaked, her …

Employee Engagement

7 Traits of Super-Productive People

Is there someone on your team who seems unusually productive? Someone who gets a huge amount done — without working longer hours?<p>Super-productive people are in every industry. The most productive software developers write nine times more usable code per day than the average developer, according to …

Time Management

The journey to an agile organization at Zalando

Europe’s leading online fashion platform embraced purpose, autonomy, and mastery to build agility, explains VP Engineering Eric</b> …

Management

Linking talent to value

Getting the best people into the most important roles does not happen by chance; it requires a disciplined look at where the organization really …

Management

Six digital growth strategies for banks

Banks that know where to look can find new sources of untapped value.<p><b>Despite the headlines</b> about digital disruption in financial services, big banks …

Banking

Eight shifts that will take your strategy into high gear

Developing a great strategy starts with changing the dynamics in your strategy room. Here’s how.<p><b>Many strategy planning processes</b> begin with a memo …

Management

Taking the measure of innovation

Don’t overlook the insight that two simple metrics can yield about the effectiveness of your R&D spending.<p><b>You’ve probably heard</b> the old joke about …

Innovation

Why We Should Be Disagreeing More at Work

When I worked as a management consultant, I had a client that I thought of as difficult. Let’s call her Marguerite. She and I didn’t see eye to eye on much. I disagreed with the direction she was taking our project, the people she chose to involve, and the pace at which she thought we should do our …

Leadership

How to Recover from a Cultural Faux Pas

We’ve all been there: You’re talking to someone from another culture — perhaps while on a business trip or working with a colleague on a project — when you get a sinking feeling that you’ve made a mistake. Maybe it was a joke that misfired, an unintentional violation of personal space, or a …

Self-help

Why Great Networkers Are Sometimes Bad for Creative Projects

Imagine you are putting together a team for an important project. You have two candidates for the last slot. First, there’s Tess. She has not only a lot of relevant experience but also a wide network in the industry. She seems to know all about the emerging trends; her colleagues marvel at her …

France

Disruption in European consumer finance: Lessons from Sweden

Strong earnings in European consumer finance have drawn the attention of attackers, including large retailers and fintechs. To maintain their …

Banking

How to mess up your agile transformation in seven easy (mis)steps

The journey to become agile is challenging. But your organization can avoid some common pitfalls that we have seen companies encounter, including …

Management

4 Models Of The Shopping Mall Of The Future

Despite the strong growth in retail sales in 2017, the retail real-estate market continues to be roiled by trends that look to pick up steam in the future. US mall vacancy rates through the first quarter of 2018 are at the highest level since the end of 2012. Overall retail real-estate vacancies …

Real Estate

Economic Conditions Snapshot, March 2018: McKinsey Global Survey results

Global respondents see trade-policy changes as rising risks to growth, and those in developed economies report a more cautious outlook overall than …

Economy

How do emerging technologies affect the creative economy?

Research suggests some ways artificial intelligence, augmented reality, virtual reality, and blockchain are reshaping creative work.<p><b>New technologies</b> …

Artificial Intelligence

Build a case, build a following: Laying the groundwork to transform customer experience in government

Transforming government agencies to serve people better relies on making a compelling business case and inspiring supporters willing to champion the …

Customer Experience

The fairness factor in performance management

Many systems are under stress because employees harbor doubts that the core elements are equitable. A few practical steps can change that.<p><b>The</b> …

Management

Can The Drucker Forum Establish The Human Dimension Of Management?

In November 2018, the world’s leading management conference—the Global Peter Drucker Forum—will debate a profound question: “management—the human dimension.” Meeting for the tenth time in Vienna Austria, the Forum will host a spectacular cast of eminent thinkers and executives and consider nothing …

Market Capitalization

Survey Data Shows That Many Companies Are Still Not Truly Agile

<b>In Today’s Digital Economy, Agile Practices Can’t Be Limited to Just the IT and Development Realms</b> <b><br>By Surya Panditi, SVP and GM, Agile Management, CA Technologies</b>Agile practices have a vital part to play in the rapid delivery and continuous maintenance of software-driven products and services.When …

Project Management

Two Techniques for Helping Employees Change Ingrained Habits

I first met Eric (not his real name) in a new manager training I was facilitating. He had recently become a manager after several successful years as an individual contributor and was excited to learn more about his new role. Throughout the next two days Eric fully immersed himself, engaging with …

Framing

The Real Reasons Companies Are So Focused on the Short Term

This has been a remarkable year for the markets. The S&P and the Dow indexes are up 18% and 19%, respectively. But this run-up isn’t based on solid business foundations. Quarterly profits have only increased 5% since 2012, but investors’ valuations of those profits (as measured by earnings per …

Innovation

McKinsey Quarterly 2018 Number 1: Overview and full issue

This issue of the <i>Quarterly</i>, available here as a PDF download, shows how companies can unlock big strategic moves to boost their odds of success, why …

Innovation

The organizational agenda in consumer packaged goods

To continue to compete, CPG companies must increase agility, reskill the C-suite, and leverage millennial talent.<p><b>The pace of change</b> has quickened in …

Human Resources

The Third Education Revolution

Schools are moving toward a model of continuous, lifelong learning in order to meet the needs of today’s economy.<p>When the giant Indian technology-services firm Infosys announced last November that it would open a design and innovation hub in Providence, the company’s president said one of the key …

High School

Marketers Need to Stop Focusing on Loyalty and Start Thinking About Relevance

If your customer retention strategy relies on “buying” loyalty with rewards, rebates, or discounts, it is coming at a high cost. And these days, it could also mean that you’re giving up something priceless: your relevance.<p>That’s because the “loyalty era” of marketing, as we’ve known it, is waning. …

Customer Experience

When Empowering Employees Works, and When It Doesn’t

Research has regularly demonstrated that when employees feel empowered at work, it is associated with stronger job performance, job satisfaction, and commitment to the organization.<p>Many leaders today often try to empower their employees by delegating authority and decision-making, sharing …

Employment

What Successful Digital Transformations Have in Common

Technological innovations have radically transformed the business landscape in many ways over the last two centuries, from the introduction of steam power to the market conquest of radial-ply tires. Research by McKinsey & Company and the McKinsey Global Institute shows that digitization is having …

Innovation