Rosie Scott

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When That Dirty Rotten Performance Review Is...Right

In many offices, some version of the following happens annually: employees are asked to complete a review assessing their performance against some set of criteria. Managers then review each employee against the same criteria. Then the two meet to discuss their findings and try to reconcile any …

A List of Goals Is Not a Strategy

Let’s say you’re getting together with other managers and employees to develop your organization’s or unit’s strategy. No matter how much discussion and enthusiasm you bring to the task, you’re likely to emerge with a list that looks like this:<p>Growth<br>• Superior operational outcomes through efficient …

The Relationship Between Anxiety and Performance

I choked.<p>It was just a middle-school tennis match against a manifestly worse player, but I became overwhelmed with anxiety. Before we’d started, the most important thing was to win. But during the match, I just wanted to get off the court <i>fast.</i> Burping uncontrollably, afraid of throwing up, I hit …

When Your Boss Gives You Conflicting Messages

Managers routinely give employees conflicting messages. “Be innovative” and “Follow established protocol.” “Take risks” and “Don’t expose the company to bad press.” “Focus on the company’s #1 initiative” and “All of these projects are a priority.” We’ve written previously about the double bind that …

What Maslow’s Hierarchy Won’t Tell You About Motivation

At some point in their careers, most leaders have either consciously — or, more likely, unwittingly — based (or justified) their approach to motivation on Maslow’s Hierarchy of Needs. Maslow’s idea that people are motivated by satisfying lower-level needs such as food, water, shelter, and security, …

How to Give a Stellar Presentation

Speaking in front of a group — no matter how big or small — can be stressful. Preparation is key, of course, whether it’s your first or your hundredth time. From preparing your slides to wrapping up your talk, what should you do to give a presentation that people will remember?<p><b>What the Experts Say</b> …

Get More Actionable Ideas from Your Employees

Why do so many people have their ideas rejected by their own companies?<p>The problem, in our experience, is that most leaders fail to set clear goals for innovation. Seduced by the notion that creativity is all about giving people freedom, leaders fail to specify what kind of ideas the business is …

The Hard Data on Being a Nice Boss

There’s an age-old question out there: Is it better to be a “nice” leader to get your staff to like you? Or to be tough as nails to inspire respect and hard work? Despite the recent enthusiasm for wellness initiatives like mindfulness and meditation at the office, and despite the movement toward …

Why Middle Managers Are So Unhappy

Who are the unhappiest among your workers? And what’s driving them crazy? They may not be who you think they are. They aren’t who we would have thought.<p>To find out, we gathered data from the most unengaged and uncommitted employees from more than 320,000 employees in a variety of organizations. We …

How to Disagree with Your Boss

Harsha thought things were going well in his new role. Six months earlier, he was hired by Najib, a wealthy and powerful man in Dubai, to turn around the flagging reputation and prospects of a five-star business hotel. It took little time for Harsha to identify three areas of focus that he was …

Managing 3 Types of Bad Bosses

On a chilly Paris morning some years ago, I was talking to a group of young managers about building high-performance teams. As our conversation progressed, I asked them why they hadn’t already executed some of the ideas we had been talking about. I was completely taken aback by the response: Most …

Getting Virtual Teams Right

Anna Parini<br>“Virtual” teams—ones made up of people in different physical locations—are on the rise. As companies expand geographically and as telecommuting becomes more common, work groups often span far-flung offices, shared workspaces, private homes, and hotel rooms. When my firm, Ferrazzi …

How to Ask for Feedback That Will Actually Help You

“So,” I asked Mary*. “Do you have any feedback for me? What can I do better the next time?”<p>We had just finished delivering a leadership training to senior executives at a large financial services company. My working relationship with Mary was a little tricky; she was my co-trainer and also my …

How Your State of Mind Affects Your Performance

Don, a senior vice president for sales at a global manufacturing company, wakes up late, scrambles to get showered and dressed, has an argument with his teenage daughter over breakfast, then gets stuck in traffic on the way to work and realizes he will be late for his first meeting.<p>Donna, a …

Align Your Time Management with Your Goals

<i>At the end of a busy day, sometimes it’s hard to figure out where the time went. The following excerpt from the book</i> Getting Work Done <i>provides a simple process for you to prioritize your work and understand how you’re actually using your time.</i><p>What goals are you aiming for in your work? Does the way …

The happy secret to better work

We believe we should work hard in order to be happy, but could we be thinking about things backwards? In this fast-moving and very funny talk, …

Flow, the secret to happiness

Mihaly Csikszentmihalyi asks, "What makes a life worth living?" Noting that money cannot make us happy, he looks to those who find pleasure and …

Dare to disagree

Most people instinctively avoid conflict, but as Margaret Heffernan shows us, good disagreement is central to progress. She illustrates (sometimes …

The power of vulnerability

Brené Brown studies human connection -- our ability to empathize, belong, love. In a poignant, funny talk, she shares a deep insight from her …

The art of meaningful conversation

You talk to people everyday. But do you really feel like you’re communicating? These talks will help you go beyond small talk.

Great Teams

Management

Leadership Transitions

Leadership

Lane4 Coaching for Performance Video

Management