Ron Giltrap

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10 beliefs that are holding you back from success

But are they holding you back from success? Chances are, the answer to that question is a resounding yes.<p>But what beliefs are holding you back and how does the world actually work?<p>I've been fortunate enough to speak to some professionals who have made significant progress in their careers. They …

The Thing People Forget About Accountability | Inc.com

While it's true that Accountability starts at the top, and that if leaders don't walk the talk, and meet their commitments, it will be almost impossible to create a culture of accountability.<p>Yes, if you model accountability, some people will become more accountable. But it takes more than that to …

Schadenfreude

How to Bring That Zappos Magic to Your Contact Center | Inc.com

Contact center work can be high stress, and it can be a slog. But there are contact centers out there that stand out from the norm. Zappos famously falls into this category with its Customer Loyalty Team that powers Zappos customer service through its famously warm and enthusiastic telephone (and …

AI will redefine the role of manager

The superstar managers of the AI era will be much more than scheduling ninjas or efficient task managers. They’ll serve as bridges between AI systems and their team members, guiding them toward more innovative and collaborative pursuits. Finally rid of repetitive and cognitively uninteresting …

3 Really Dumb Things That Managers Should Never Do to Their Employees | Inc.com

Do you work with a Millennial? Shake his or her hand and say thank you.<p>Now that Millennials (the largest generation in U.S. history) make up the majority of the global work force, their influence on employers is dramatically shifting how companies and bosses connect with and engage all employees -- …

Employee Engagement

‘Just Breathe’: This Short Film Illustrates How Mindfulness Helps Kids Manage Their Emotions

If you have kids, you know a little something about the great, <i>big</i> emotions they have. In fact, one of the hardest things about being a parent is …

IFTTT vs. Stringify: Which is the best service to connect all your smart-home devices?

Your smart home can always be made smarter. One popular way to increase its IQ is to use a free automation service such as IFTTT or Stringify. These …

4 ways to resist distraction and focus at work

Have you said any of these recently?<p><i>I get distracted and procrastinate.</i>• <i><br>I make plans but I don’t follow through on them.</i>• <i><br>I get things done… but not the</i> …

This 10-Year CEO Study Reveals a Key Behavior of the Most Successful Leaders | Inc.com

Ten-year CEO studies conducted by a team of psychologists, economists, statisticians, and data scientists don't come along every day (but still more offers for a 0 percent APR credit card do--the injustice of it all).<p>Anyway, when such studies are reported, take notice--I did, and here's what I …

Management

Prefabricated passive homes keep you comfy year-round with almost no energy

Taking two building techniques the United States isn’t very familiar with and using them together may sound like a bit of a gamble, but RPA and …

Prefab Homes

7 Qualities of Leaders With Great Charisma (Anyone Can Master These) | Inc.com

It's no secret that charismatic leaders get ahead personally and professionally in life.<p>That's because charismatic leaders have learned how to influence and impact their surroundings. They use charisma to help bring about change, devotion, and loyalty. They've learned to use charisma with everyone …

Body Language

10 Questions Great Bosses Regularly Ask Their People

Great leaders ask great questions.Too often leaders think they are the smartest person in the room, so they are quick to offer advice, give …

How Do You Know Someone Has True Leadership Skills? Look for These 5 Signs | Inc.com

Sometimes the only way you'll truly know whether a leader's skills are genuine is to measure the manager that made your life miserable against the one that had you thinking often, "This is too good to be true."<p>If you think your boss is some freak of nature and you're the luckiest person alive, I'll …

Leadership

How to Set Up Your Own Completely Free VPN In the Cloud

A Virtual Private Network (VPN) is a great way to add security to your browsing while also preventing snoopers (including your internet service …

Information Systems

6 Things Good CEOs Always Do to Connect With Employees | Inc.com

A CEO I reported to back in my corporate days suffered from a condition I call invisible executive syndrome.<p>He dwelled in the safety and comfort of his office most of the 50-plus hours he put in per week. It was safe because, at the time, turnover had reached an astounding 60 percent. His open-door …

Employee Engagement

Are You Really a Good Boss? These 5 Signs May Say No | Inc.com

<b>Editor’s note:</b> Jordan Kasteler's articles have been removed from the Inc.com archive because his relationship with Inc. has been terminated.

The Most Effective Way to Keep Star Employees From Leaving | Inc.com

Gallup has been tracking employee engagement over the past 17 years, and its research reveals that roughly 30 percent of U.S. workers are considered "engaged" in their jobs.<p>Translation: They are inspired by, involved in, enthusiastic about, and committed to their work. These are your star …

Employee Engagement

LinkedIn is no longer the future of recruiting, according to a former LinkedIn executive

LinkedIn, Monster.com, and other job websites have revolutionized the way that companies look for new hires. But they’ve also made it easier for those companies to sort candidates based on factors like where they went to school and which companies they’ve worked at in the past—which can narrow the …

Human Resources

This Seven-Step Guide For Dishing Out Feedback Is Totally Idiot-Proof

Keep this in your back pocket, first-time managers.<p>Giving critical feedback isn’t easy, especially if you’re new at it. But it doesn’t need to be half as hard as many managers think. The main thing is to keep it short and specific. Every good feedback conversation has to accomplish three goals:<p>Draw …

Hey Comcast subscribers, now you can use the Roku Xfinity app instead of a cable box

Tech titans and pundits agree: The future of TV is apps. Comcast and Roku take another step toward the future today.<p>The Xfinity TV app for Roku is now available in beta form. It allows Comcast subscribers to watch live and on-demand TV, as well as cloud DVR recordings, without having to use the …

Smart TV

Forget The “Praise Sandwich”: Five Better Ways To Give Good Feedback

Stop reaching for unrelated compliments to sweeten your critiques. Here are some better options.<p>Giving criticism–whether by email, over the phone, or face-to-face–can always be awkward. Even if the message is basically the same, the way you deliver it plays a huge role in how well (or badly) it’s …

10 Ideas Worth Sharing This Week

Ideas about Creativity, Writing, Books, Productivity and more.<p><i>Each week I share 10 ideas with my newsletter subscribers. Following is this week’s</i> …

Self-improvement

Kano Computer is the best gift I have ever given!

It's not hard to get most kids excited about programming. You say "Hey, how cool would it be if you could <i>make your own games?</i>" and watch their faces …

How to Tell Your Boss You Have Too Much Work

These days it seems like most people have too much on their plate. Everyone complains about feeling overworked. So how do you tell your boss you simply have too much to do? No one wants to come across as lazy, uncommitted, or not a team player. How can you protect your image as a hard worker while …

How to Provide Constructive Feedback to Help Employees Develop Skills

How to Provide Constructive Feedback to Develop Employee Skills<p>These Tips Will Help You Help Your Employees Grow<p>Updated April 08, 2018<p>Managers are …

3 Reasons Why You Should Go into Project Management

Now is the best time to get accredited.<p>With the tech market’s explosion over the past few years, project management is quickly becoming a field invaluable to any organization’s success. Seasoned project managers use training from specific certifications to ensure that projects are well-structured, …

3 Rarely-Asked Interview Questions Every Job Seeker Should Ask | Inc.com

A typical interview goes something like this: The prospective employer grills you with 45 minutes of behaviorally-based interview questions--sometimes in a three-person panel (and if they're not, they're probably doing it wrong). Then, at the end of the interrogation, with a few minutes left to go …

Employment

Ten Customer Service And Customer Experience Trends For 2017

Each year, new data comes out that indicates customer service and the customer experience (CX) are more important than ever. According to Forrester, 72% of businesses say that improving the customer experience is their top priority. A study from NewVoiceMedia indicates that companies lose more than …

Customer Experience

Where to Travel in Europe in Your 20s, 30s, 40s, and 50s

With so many different countries (44 to be exact) and cultures, Europe is likely to be a lifelong source of wanderlust for many travelers. So where …

Use a Mind Map To Figure Out What You Want to Do With Your Life

We’ve talked before about using mind maps as a means to kickstart creativity, but former Google career coach Jenny Blake suggests using one to figure …