Ricardo S

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Turkey Badly Needs a Long-Term Plan for Syrian Refugees

Turkish people love to boast about their hospitality. In our culture, people consider it the height of ill manners not to offer tea to guests. When civil war broke out in Syria and refugees started crossing the border, Turkish officials proclaimed that the country was welcoming Muslim brothers …

Device-Free Time Is as Important as Work-Life Balance

The idea of “work-life balance” is an invention of the mid-19th century. The notion of cultivating awareness of one’s work versus one’s pleasure emerged when the word “leisure” caught on in Europe in the Industrial Era. Work became separate from “life” (at least for a certain class of men) and …

Uber Shows How Not to Apply Behavioral Economics

A recent New York Times article on how Uber is using various insights from behavioral economics to push, or nudge, its drivers to pick up more fares — sometimes with little benefit to them — has generated quite a bit of criticism of Uber. It’s just one of several stories of late that have cast the …

Responding to Feedback You Disagree With

Maybe it’s your performance review. Or a 360-degree feedback report. Or (unsolicited) advice from a colleague. Maybe you got a dressing-down from an angry client. Or overheard the nickname your team has for you. Whatever it was, it was wrong. Off-base. Unfair. They don’t understand the situation. …

How Companies Are Already Using AI

Every few months it seems another study warns that a big slice of the workforce is about to lose their jobs because of artificial intelligence. Four years ago, an Oxford University study predicted 47% of jobs could be automated by 2033. Even the near-term outlook has been quite negative: A 2016 …

Companies Like United Need to Cultivate Good Judgment, and Free Their Employees to Use It

United Airlines is pledging to train its workers better to ensure that “employees are prepared and empowered to put our customers first” in the wake of a video showing a passenger being dragged from a plane. It’s a new turn in what has been a PR disaster for the company.<p>The public reacted to the …