Rebekah Meuir

42,881 Flips | 25 Magazines | 29 Likes | 8 Following | 3,875 Followers | @RebekahMeuir | I live in the DFW Silicone Prairie.

Employee engagement - the differentiating characteristic of winning customer strategies

It’s worth taking a moment to review a short article in Harvard Business Review about healthcare, How U.S. Health Care Got Safer by Focusing on the …

Employee Engagement

Customer Engagement For The Public Sector: Keep It Simple

Citizen engagement in the public sector is increasingly driven by consumer demand for virtual access to services. Citizens expect assistance with …

Industry Insight: AI and the Future of E-Commerce

We sit down with IBM Watson Commerce exec Kris Hamrick to discuss the future of artificial intelligence (AI) and cognitive computing in …

Cognitive Computing

Inside IBM's Stunning Transformation To The Cloud: 10 Key Insights

<i>(Note: After an award-winning career in the media business covering the tech industry, Bob Evans was VP of Strategic Communications at SAP in 2011, and Chief Communications Officer at Oracle from 2012 to 2016. He now runs his own firm, Evans Strategic Communications LLC.)</i><p>Over the past couple of …

Top 10

Customer engagement in the age of mobile, social and messaging

As the lines between mobile, social and messaging become more and more blurred, contributor Rob Begg takes a look at how marketers will need to adapt …

Survey: The 4 Marketing Trends You Need to Know in 2017

Some large-scale marketing trends can be seen a mile away. It’s not surprising that marketers are increasingly interested in Instagram, the most …

Marketing

How to Create a Website Which Targets Your Ideal Market

Worried about creating a perfect website that communicates all the benefits associated with your products or services? Have a look at our tips.

Kidbox: A Boxful Of New Ideas For Customer Engagement And Personalized Experiences

Personalization and customer engagement are hot topics in today’s competitive business world. Customers like to feel special. They like to connect with the companies and brands they enjoy doing business with. The company that can make a customer feel like an individual and get them emotionally …

The Growing Role Of A.I. And Machine Learning In Marketing And Customer Engagement

<i>What are some interesting use cases of AI and machine learning? originally appeared on Quora:</i> <i>the place to gain and share knowledge, empowering people to learn from others and better understand the world</i>.<p><b>Answer by Logan Rosenstein, Employee at NVIDIA, on Quora:</b><p>There are some very interesting use …

OpenText Experience Suite EP2 Release Brings Powerful Features to Build Compelling Customer Interactions

The existing set of OpenText™ Customer Experience Management solutions across Web Content Management, Digital Asset Management, Customer …

3 Steps To Digitally Transform Customer Engagement

Digital transformation (DX) is an expansive and, at times, confusing discipline, but mastering it is an unavoidable reality for any organization—even those that were “born digital”—wanting to remain competitive in a marketplace increasingly defined by digital interaction, customer experience, …

Pitney Bowes Updates Communicate for Personalized Customer Engagement

Pitney Bowes took another step towards shaking off its postage meters legacy today with the release of new enhancements to its Communicate customer …

Customer Experience

Marketing Metrics That Matter

Want create site? Find Free WordPress Themes and plugins.<p>Every business that aims to be sustainably profitable must engage in some level of marketing …

Marketing

5 Essential Insights on Influence the Future of Customer Engagement

http://ift.tt/2pRSJ6u<p>5 Essential Insights on Influence the Future of Customer Engagement<p>http://ift.tt/2qMkkL8<p>When planning for 2017 and into 2018, …

Public Relations

PayPal Holdings, Growth Through Boosting Customer Engagement

PayPal Holdings, Inc. (NASDAQ:PYPL) reported a strong quarter on Apr. 26, 2017, followed by a big jump on the market. Now PYPL shares are trading at …

Secrets of World-Class Customer Engagement Infographic

Ever wondered what world-class customer engagement and loyalty looks like? If you've ever had the privilege of working with some of the biggest …

Five Ways Brands Are Screwing Up Customer Engagement: How You Can Get It Right

You'd think customer engagement wouldn't be all that difficult.<p>They're customers, after all. They're already sold enough on your brand to have made a …

AI Revolution - 20 Key Business Findings

<b>Artificial Intelligence (AI) could double annual economic growth rates by 2035. –</b> Accenture<p>According to Accenture, In five years, more than half of your customers will select your services based on your AI instead of your traditional brand. Artificial Intelligence is the definitive technology of …

Financial services sector needs AI, not ‘Customer Service for Dummies’

The financial services sector is lagging in customer engagement, despite being a leader in modernizing across more complex functions, like trading and managing transactions. What gives?<p>The handbook <i>Customer Service for Dummies</i> says to “design customer-centric processes and technologies” that “focus …

5 Customer Engagement Metrics All Ecommerce Sellers Must Track

Use available tools to determine best practice.<p>6 min read<p>Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>According to latest UNCTAD estimates, the global ecommerce market is worth $22.1 trillion, and it’s only getting bigger. By 2019, approximately 80 percent of internet users will …

eCommerce

Two New Commandments of Customer Engagement

Fields as disparate as journalism and technology have a common route to success in the digital era.

Nuance Introduces Nina for Amazon Alexa, First Enterprise Virtual Assistant for the Smart Home - IoT - Internet of Things

As part of a series of advancements in conversational AI, Nuance Communications, Inc. unveiled Nina for Amazon® Alexa™, the first intelligent …

Chatbots

How Email Newsletters Can Improve Customer Engagement

Marketing and other industry pundits have been preaching that email is dead for ages. However, there is no method that better maintains customer engagement and brand loyalty than this so-called “zombie platform.” Just as friends update each other on what’s happening in their lives, companies can …

How To Conduct A Content Audit To Improve SEO, Sales, And Customer Engagement

Below I will review the steps you need to take to complete a content audit so you can create better content for your readers, gain broad consensus on …

Don't Play with Dead Snakes — Kill Projects Before They Kill You

DNAnexus CEO Richard Daly on how they tripled revenue by killing and scorching the earth under 'Dead Snake' projects. <br>Continue reading at First Round …

Rise of the Bots (The nice chat ones)

So this chatbot stuff is going crazy - everyone wants one, for good reason - Done right, they can seriously improve customer interactions with your …

Chatbots

The five excuses stalling your customer engagement strategy

At Gartner’s recent Customer Experience and Technology Summit, analyst Don Scheibenreif highlighted nine trends set to dominate how brands will …

Customer Experience

Industry Insights: AI and the Future of E-Commerce

Artificial intelligence (AI) used to be a phrase used almost exclusively in science fiction to power anything from Armageddon-obsessed supercomputers to hapless factory robots made sentient by errant bolts of lightning. But today, AI is used to describe the near-future of practically every aspect …

127 Facts and Stats About Video Marketing [Infographic]

The use of online video is growing fast, with YouTube at a billion watch hours daily—and that's growing 50% year over year, according to an …

Marketing

eleven-x marches its low-power IoT network across Canada

Canada is getting a new nationwide wireless network, and this one is specially suited for the Internet of Things (IoT). eleven-x, a member of the LoRa Alliance, is rolling out a cross-Canada expansion of its Low Power Wide Area Network [LPWAN] to include densely populated areas across Canada.<p>Cities …

Internet of Things