Rav Guiness

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The next-generation operating model for the digital world

Companies need to increase revenues, lower costs, and delight customers. Doing that requires reinventing the operating model.<p><b>Companies know</b> where …

Customer Experience

Rethinking work in the digital age

Digitization and automation are upending core assumptions about jobs and employees. Here’s a framework for thinking about the new world taking</b> …

Using agile to accelerate your data transformation

Data-management issues can undermine companies’ ability to create value from analytics. Some businesses are using agile principles to make sure data …

Transformation with a capital T

Companies must be prepared to tear themselves away from routine thinking and behavior.<p><b>Imagine.</b> You lead a large basic-resources business. For the …

Management

The hallmarks of digital leadership in P&C insurance

The new bar for property and casualty carriers is not simply to invest in technology, but to focus on the practices most correlated with strong …

How social tools can reshape the organization

Not all social technologies bring equal benefits. In a new survey, respondents say the most valuable tools make it easier for employees to …

Ahead of the curve: The future of performance management

What happens after companies jettison traditional year-end evaluations?<p><b>The worst-kept secret</b> in companies has long been the fact that the yearly …

The ‘how’ of transformation

In the consumer sector and in many other industries, transformation programs often fail. Creating a “performance infrastructure” can help ensure that …

Management

An operating model for company-wide agile development

Organizations are succeeding with agile software and product development in discrete projects and teams. To do so in multiple business units and …

Project Management

Rethinking the rules of reorganization

Play favorites. Ask for bad ideas. Skip meetings. Here’s some unconventional advice on how consumer companies can get the most out of an …

The four building blocks of change

Four key actions influence employee mind-sets and behavior. Here’s why they matter.<p><b>Large-scale organizational change</b> has always been difficult, and …

Management

Organizing for the future

Platform-based talent markets help put the emphasis in human-capital management back where it belongs—on humans.<p><b>The best way to organize …

Innovation

The Innovative Power of Criticism

The business world is awash in ideas for new products, services, and business models. Thanks to powerful ideation approaches such as design thinking and crowdsourcing, it has become incredibly easy and relatively inexpensive for companies to obtain a vast number of novel concepts, from both …

The keys to organizational agility

The leaders behind McKinsey’s work on organization design explain the importance of agility and how established companies can become more</b> …

Building a design-driven culture

It’s not enough to just sell a product or service—companies must truly engage with their customers. Here’s how to embed experience design in your …

Why More and More Companies Are Ditching Performance Ratings

A few years ago, I noticed around half a dozen courageous companies beginning experiments to remove ratings from their performance management systems. Companies such as Juniper and Adobe stopped giving people a one-to-five rating or evaluating employees on a “performance curve,” also known as the …

Your Company Culture Shouldn’t Just Be Great—It Should Be Distinctive

Just as brand differentiation helps attract customers, culture differentiation helps attract the right employees. But while it’s popular to focus on corporate culture, not many companies have a truly <i>distinctive</i> culture. This is the equivalent to a marketing department saying, “We need to have a …

The science of organizational transformations

New survey results find that the most effective transformation initiatives draw upon four key actions to change mind-sets and behaviors.<p><b>When making</b> …

Six building blocks for creating a high-performing digital enterprise

Digitization affects almost everything in today's organizations, which makes capturing its benefits uniquely complex. Here are the most important …

Adopting a through-cycle approach to talent management

Instead of dealing with talent shortage, many oil and gas companies are now juggling a surplus of labor. Rapid performance management systems can …

How Netflix Reinvented HR

Artwork: Freegums, Good Vibrations, 2011, acrylic on wood, 8′ x 15′<p>Sheryl Sandberg has called it one of the most important documents ever to come out of Silicon Valley. It’s been viewed more than 5 million times on the web. But when Reed Hastings and I (along with some colleagues) wrote a …

GE’s Real-Time Performance Development

As managers in a large, complex organization at GE, we face a daily challenge: ensure that our employees collaborate, make quick and effective business decisions, and provide our customers with superior products and services. But like at other companies, our teams and departments tend to focus on …

Getting organizational redesign right

Companies will better integrate their people, processes, and structures by following nine golden rules.<p><b>“If at first you don’t succeed,</b> try, try, try …

Disrupting beliefs: A new approach to business-model innovation

In a disruptive age, established business models are under attack. Discover how incumbent companies can reframe them.<p><b>Let’s face it:</b> business models …